Revolutionize Customer Experience with Next Gen Converational AI and Chatbots
Deliver dynamic customer experience at scale on messaging channels with Conversational AI.
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Simplify360 Omnichannel Customer Experience Software
One Platform for all your Customer Interactions
Flexible and Adaptive Chatbots
With flexible Conversocial AI customize chatbot to reflect brand voice and allow for unique conversational experiences. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based) to reduce human effort and help agents prioritize more complex issues.
Give Your Bots a Human Touch
Customize chatbots to have a personalized and human approach, while eliminating any room for human error. With our conversational AI, you can deliver support at scale without sacrificing the human touch.
Seamless Fallback to Human Agents
Customize your bot to know when to resolve and escalate issues to the right people with our role, team and issue based alerts. Deliver support that is fast and effective with conversational experiences that reduce FRT.
Defelect conversations to more efficient channels
Deflect customers from traditional channels to more efficient and modern messaging channels. Enable customers to find support faster, and in a more cost-effective way for your business.
Understand your customers intent
Avoid any confusion with our state-of-the-art intent recognition software. Understand your customers' issues in real time, and automate responses to them. Gain insights on how well you’re satisfying customers needs and how you can improve your service.
Resolve Queries round the clock
Deliver 24/7 support to customers, automate responses for after business hours to inform your customer when they will hear back from you. Provide resolutions to minor queries and simple issues for after business hours to increase customer satisfaction.
Conversational AI Features
Flexible and Adaptive Chatbots
With flexible Conversocial AI customize chatbot to reflect brand voice and allow for unique conversational experiences. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based) to reduce human effort and help agents prioritize more complex issues.
Give Your Bots a Human Touch
Customize chatbots to have a personalized and human approach, while eliminating any room for human error. With our conversational AI, you can deliver support at scale without sacrificing the human touch.
Seamless Fallback to Human Agents
Customize your bot to know when to resolve and escalate issues to the right people with our role, team and issue based alerts. Deliver support that is fast and effective with conversational experiences that reduce FRT.
Defelect conversations to more efficient channels
Deflect customers from traditional channels to more efficient and modern messaging channels. Enable customers to find support faster, and in a more cost-effective way for your business.
Understand your customers intent
Avoid any confusion with our state-of-the-art intent recognition software. Understand your customers' issues in real time, and automate responses to them. Gain insights on how well you’re satisfying customers needs and how you can improve your service.
Resolve Queries round the clock
Deliver 24/7 support to customers, automate responses for after business hours to inform your customer when they will hear back from you. Provide resolutions to minor queries and simple issues for after business hours to increase customer satisfaction.
Why Simplify360?
Easy onboarding
Hassle-free Integration of your existing workflow onto our tool, tailor the platform to your specific needs for an extraordinary customer service experience.
Streamline ticketing system
Our AI based intuitive ticketing system can streamline the way you manage inbound messages across all channels. Increase productivity with auto-sentiment tagging and chatbot integration.
Insights and metrics
Track the number of incoming tickets, tickets at different stages, the average handling time and more. An increase in the number of tickets could indicate an issue or a positive reaction to a new initiative.
Intelligent Automation with AI
Our automation isn't limited to chatbots and conversational AI, automating tasks like alerts and escalations. Streamline your customer service process by automating your prioritization of incoming issues.
Why Simplify360?
Easy onboarding
Hassle-free Integration of your existing workflow onto our tool, tailor the platform to your specific needs for an extraordinary customer service experience.
Streamlined Ticketing system
Our AI based intuitive ticketing system can streamline the way you manage inbound messages across all channels. Increase productivity with auto-sentiment tagging and chatbot integration.
Insights and Metrics
Track the number of incoming tickets, tickets at different stages, the average handling time and more. An increase in the number of tickets could indicate an issue or a positive reaction to a new initiative.
Intelligent Automation with AI
Our automation isn't limited to chatbots and conversational AI, automating tasks like alerts and escalations. Streamline your customer service process by automating your prioritization of incoming issues.
Why Simplify360?
AI is the heart of our platform, hence we can assure you that our Conversational AI software is always at its best and continuously developed and perfected to provide memorable user experiences.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Here is what our customers say about us!
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
-
+63 906 243 5445
(Manila, Philippines)
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