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Revolutionise Customer Experience with Conversational AI

Deliver dynamic customer experience at scale on messaging channels with Conversational AI.

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Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

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Simplify360 Omnichannel Customer Experience Software

One Platform for all your Customer Interactions

Flexible and Adaptive Chatbots

With flexible Conversocial AI customize chatbot to reflect brand voice and allow for unique conversational experiences. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based) to reduce human effort and help agents prioritize more complex issues.

Give Your Bots a Human Touch

Customize chatbots to have a personalized and human approach, while eliminating any room for human error. With our conversational AI, you can deliver support at scale without sacrificing the human touch.

Seamless Fallback to Human Agents

Customize your bot to know when to resolve and escalate issues to the right people with our role, team and issue based alerts. Deliver support that is fast and effective with conversational experiences that reduce FRT.

Defelect conversations to more efficient channels

Deflect customers from traditional channels to more efficient and modern messaging channels. Enable customers to find support faster, and in a more cost-effective way for your business.

Understand your customers intent

Avoid any confusion with our state-of-the-art intent recognition software. Understand your customers' issues in real time, and automate responses to them. Gain insights on how well you’re satisfying customers needs and how you can improve your service.

Resolve Queries round the clock

Deliver 24/7 support to customers, automate responses for after business hours to inform your customer when they will hear back from you. Provide resolutions to minor queries and simple issues for after business hours to increase customer satisfaction.

Conversational AI Features

Flexible and Adaptive Chatbots

With flexible Conversocial AI customize chatbot to reflect brand voice and allow for unique conversational experiences. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based) to reduce human effort and help agents prioritize more complex issues.

Give Your Bots a Human Touch

Customize chatbots to have a personalized and human approach, while eliminating any room for human error. With our conversational AI, you can deliver support at scale without sacrificing the human touch.

Seamless Fallback to Human Agents

Customize your bot to know when to resolve and escalate issues to the right people with our role, team and issue based alerts. Deliver support that is fast and effective with conversational experiences that reduce FRT.

Defelect conversations to more efficient channels

Deflect customers from traditional channels to more efficient and modern messaging channels. Enable customers to find support faster, and in a more cost-effective way for your business.

Understand your customers intent

Avoid any confusion with our state-of-the-art intent recognition software. Understand your customers' issues in real time, and automate responses to them. Gain insights on how well you’re satisfying customers needs and how you can improve your service.

Resolve Queries round the clock

Deliver 24/7 support to customers, automate responses for after business hours to inform your customer when they will hear back from you. Provide resolutions to minor queries and simple issues for after business hours to increase customer satisfaction.

Why Simplify360?

Easy onboarding

Hassle-free Integration of your existing workflow onto our tool, tailor the platform to your specific needs for an extraordinary customer service experience.

Streamline ticketing system

Our AI based intuitive ticketing system can streamline the way you manage inbound messages across all channels. Increase productivity with auto-sentiment tagging and chatbot integration.

Insights and metrics

Track the number of incoming tickets, tickets at different stages, the average handling time and more. An increase in the number of tickets could indicate an issue or a positive reaction to a new initiative.

Intelligent Automation with AI

Our automation isn't limited to chatbots and conversational AI, automating tasks like alerts and escalations. Streamline your customer service process by automating your prioritization of incoming issues.

Why Simplify360?

Easy onboarding

Hassle-free Integration of your existing workflow onto our tool, tailor the platform to your specific needs for an extraordinary customer service experience.

Streamlined Ticketing system

Our AI based intuitive ticketing system can streamline the way you manage inbound messages across all channels. Increase productivity with auto-sentiment tagging and chatbot integration.

Insights and Metrics

Track the number of incoming tickets, tickets at different stages, the average handling time and more. An increase in the number of tickets could indicate an issue or a positive reaction to a new initiative.

Intelligent Automation with AI

Our automation isn't limited to chatbots and conversational AI, automating tasks like alerts and escalations. Streamline your customer service process by automating your prioritization of incoming issues.

Why Simplify360?

AI is the heart of our platform, hence we can assure you that our Conversational AI software is always at its best and continuously developed and perfected to provide memorable user experiences.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

    Here is what our customers say about us!

    Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about Slide NIt is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the all-powerful Pointing has no control about

    Automate a major chunk of your tickets, save hours of manual labour.

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