Deliver dynamic customer experience at scale on messaging channels with Conversational AI.
With flexible Conversocial AI customize chatbot to reflect brand voice and allow for unique conversational experiences. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based) to reduce human effort and help agents prioritize more complex issues.
Customize chatbots to have a personalized and human approach, while eliminating any room for human error. With our conversational AI, you can deliver support at scale without sacrificing the human touch.
Customize your bot to know when to resolve and escalate issues to the right people with our role, team and issue based alerts. Deliver support that is fast and effective with conversational experiences that reduce FRT.
Deflect customers from traditional channels to more efficient and modern messaging channels. Enable customers to find support faster, and in a more cost-effective way for your business.
Avoid any confusion with our state-of-the-art intent recognition software. Understand your customers' issues in real time, and automate responses to them. Gain insights on how well you’re satisfying customers needs and how you can improve your service.
Deliver 24/7 support to customers, automate responses for after business hours to inform your customer when they will hear back from you. Provide resolutions to minor queries and simple issues for after business hours to increase customer satisfaction.
With flexible Conversocial AI customize chatbot to reflect brand voice and allow for unique conversational experiences. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based) to reduce human effort and help agents prioritize more complex issues.
Customize chatbots to have a personalized and human approach, while eliminating any room for human error. With our conversational AI, you can deliver support at scale without sacrificing the human touch.
Customize your bot to know when to resolve and escalate issues to the right people with our role, team and issue based alerts. Deliver support that is fast and effective with conversational experiences that reduce FRT.
Deflect customers from traditional channels to more efficient and modern messaging channels. Enable customers to find support faster, and in a more cost-effective way for your business.
Avoid any confusion with our state-of-the-art intent recognition software. Understand your customers' issues in real time, and automate responses to them. Gain insights on how well you’re satisfying customers needs and how you can improve your service.
Deliver 24/7 support to customers, automate responses for after business hours to inform your customer when they will hear back from you. Provide resolutions to minor queries and simple issues for after business hours to increase customer satisfaction.
Hassle-free Integration of your existing workflow onto our tool, tailor the platform to your specific needs for an extraordinary customer service experience.
Our AI based intuitive ticketing system can streamline the way you manage inbound messages across all channels. Increase productivity with auto-sentiment tagging and chatbot integration.
Track the number of incoming tickets, tickets at different stages, the average handling time and more. An increase in the number of tickets could indicate an issue or a positive reaction to a new initiative.
Our automation isn't limited to chatbots and conversational AI, automating tasks like alerts and escalations. Streamline your customer service process by automating your prioritization of incoming issues.
Hassle-free Integration of your existing workflow onto our tool, tailor the platform to your specific needs for an extraordinary customer service experience.
Our AI based intuitive ticketing system can streamline the way you manage inbound messages across all channels. Increase productivity with auto-sentiment tagging and chatbot integration.
Track the number of incoming tickets, tickets at different stages, the average handling time and more. An increase in the number of tickets could indicate an issue or a positive reaction to a new initiative.
Our automation isn't limited to chatbots and conversational AI, automating tasks like alerts and escalations. Streamline your customer service process by automating your prioritization of incoming issues.
AI is the heart of our platform, hence we can assure you that our Conversational AI software is always at its best and continuously developed and perfected to provide memorable user experiences.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
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