Omnichannel Customer Service

Our platform has complete omnichannel capability whilst allowing for ready made connectors with industry leading contact center platforms, email management systems and more.

Customer Interaction Management Layer

    • Middle ware layer that connects all conversations across channels and allows for context delivery

Embedded Intelligent Automation

    • SLA based routing engine
    • Inbuilt AI for specific use cases and also AHT/headcount reduction year on year
    • Proven AI based NLP and NLG engine for pushing marketing content

Review Generation & Widgets

    • Use our cross channel features to also drive non detractors to review
    • Embed widgets to showcase the success of your hotels based on location, and segments
Digital Deflection
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