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Social Customer Service

Customer Service Tips 2021
10 Tips for Customer Service in 2021
 10 Tips for Customer Service in 2021 760 600 Admin

Solution Guru@ Simplify360 – 7 mins read Customer service is the cornerstone of a successful business. No matter your business’s size, good customer service is one of the differentiating factors between success and failure. According to a study by Alliance Virtual Offices, 79% of consumers say customer service is a deciding factor when planning where […]

Social media and Digital Customer Support for Startups
Ultimate Guide: Social Media & Digital Customer Support for Startups
 Ultimate Guide: Social Media & Digital Customer Support for Startups 780 551 Admin

Solution Guru@ Simplify360 – 7 mins read Social media and digital customer support mean using social media and other digital channels to provide effective and efficient customer support. Customers currently expect to be able to reach out to a business using social media to get help and a quick response. In the olden days businesses […]

Chatbots improving Customer service
How can Chatbots Transform Customer Service
 How can Chatbots Transform Customer Service 1024 724 Admin

Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, […]

Customer Experience: Top 5 Free Social CRM Tools
 Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Providing Better Customer Service by Asking the Right Questions
 Providing Better Customer Service by Asking the Right Questions 700 300 admin

Asking the right questions is as important as providing quick customer service, to earn customer loyalty. The journey to providing great customer experience starts with a few questions, some asked by the customer and some by the brand. These questions are especially effective towards bettering the customer experience touchpoints and starting a process towards providing […]

Social CRM Benchmarking: Brand Innovations
 Social CRM Benchmarking: Brand Innovations 150 150 admin

Every brand is trying to make a mark on social media by innovating endless ways to make their customers happy. This ranges from simply providing faster solutions for customer issues to being creative and coming up with offers or freebies for the customers. The fever of providing great customer service to achieve customer delight is […]

Social CRM: World Statistics and India Statistics
 Social CRM: World Statistics and India Statistics 150 150 admin

Customer Relationship Management has clearly become the centre of all businesses today and great customer service is slowly becoming the driving force for most successful brands in the market. The statistics of CRM and CRM products usage has changed drastically over the years. The once sceptical brands have now integrated multiple CRM interfaces to deliver […]

SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING
 SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING 150 150 admin

  Ever wondered how simple life would be if you could access all your social profiles from a single window? A lot of Social Listening tools provide the listening capability but not in its entirety. With Google Play and WeChat profile tracking and listening capabilities being introduced, Simplify360 now allows you to manage all your […]

5 Ways to Improve Your Social CRM
 5 Ways to Improve Your Social CRM 150 150 admin

Social CRM has taken a front seat in today’s date and keeping track of the most recent updates is important. Detailed analysis of CRM by various brands on social media has introduced multiple ways to enable brands to stay on top of the Social Customer Service game, by providing customers the right amount of data […]

HUMANS vs CHATBOTS
 HUMANS vs CHATBOTS 150 150 admin

Providing customer support using social media is now an inevitable functionality for all brands. While doing so, a lot of support provision has shifted from traditional systems to social media and the pressure on social care teams has increased immensely. This has resulted in newer innovations to ease the weight, and given birth to “ChatBots”, […]

How to "Content Differently"?
 How to "Content Differently"? 150 150 admin

Over the years with changing market scenarios, most companies today have started investing in content marketing. However, what most companies miss out on, is to set a trend and not merely follow the ongoing trend. The recipe to content production sounds simple, all you got to do is find a few writers, find a few […]

Choosing between In house ORM and Outsourced ORM
 Choosing between In house ORM and Outsourced ORM 150 150 admin

The debate about whether a brand should indulge in online reputation management is over and the answer has been cemented to a bold YES. The latest development in the case is about whether the job should be done in-house or outsourced. This decision is a crucial part of the strategic planning that goes behind designing […]

Is your CRM practice Business Centric or Customer Centric?
 Is your CRM practice Business Centric or Customer Centric? 150 150 admin

  Gone are the days when businesses had complete control over customer relationship management. Today the floor is more open and the process is a tie between both customers and businesses. In fact, it wouldn’t be wrong if we say CRM is more customer driven. CRM in fact is about keeping your customers happy by […]

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