Customer Experience

COVID Customer service
Customer service during the time of Corona!
Customer service during the time of Corona! 921 651 admin

Solution Guru @ Simplify360 – 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry  run headlong into a once in a generation disruption. This  has put best laid business continuity plans (BCP) plans to rest. […]

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Sustainable CRM
Quick Tips About Customer Experience Sustainability
Quick Tips About Customer Experience Sustainability 700 300 admin

So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whether a complaint/query raised by the customer or prospect has been provided with a solution within the […]

Top 5 Industries that Doesn't Understand Customer Experience
Top 5 Industries that Doesn't Understand Customer Experience 150 150 admin

With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says,  companies need to move from touch points to journeys, to improve customer experience. Yet, a few industries consider CX as […]

HOW TO BUILD LOYAL CUSTOMERS OUT OF ONLINE SHOPPERS?
HOW TO BUILD LOYAL CUSTOMERS OUT OF ONLINE SHOPPERS? 150 150 admin

It’s festive season and online shopping sites are buzzing with new collections in every category. Customers are constantly comparing and making choices, selecting one site over the other, one brand over the other, trying to strike the best deal. In fact, all online shopping sites are constantly running campaigns, related to sales and offers to […]

Customer Experience over Customer Delight
Customer Experience over Customer Delight 750 300 admin

What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers focus on the journey instead of touch points to improve the experience. Yet, sometimes managers […]

5 Practical ways to Activate Facebook Green Badge
5 Practical ways to Activate Facebook Green Badge 150 150 admin

According to a Business Insider Report, the combined user base of the top four chat apps (WhatsApp, Messenger, WeChat, Viber), is larger than the combined user base of the top four social networks(Facebook, Instagram, Twitter, LinkedIn). Customers are frequently using brand’s social pages to voice their opinions about the product and services that they are […]

SOCIAL CRM: The Bigger Picture
SOCIAL CRM: The Bigger Picture 150 150 admin

Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhance your CRM practices. Take a look!

Swiggy has the “Fastest Response Time” on Social Media
Swiggy has the “Fastest Response Time” on Social Media 150 150 admin

The most common phrase used by most youngsters today – out of hunger – is “Let’s order food online”. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. The competition […]

Online Reputation Management for E-commerce Companies
Online Reputation Management for E-commerce Companies admin

First computers and laptops came in and changed the world, later internet helped connect the world better and eventually social media took over the entire world. With platforms like Facebook and Twitter becoming the largest spaces for communication and an observation of constant increase in the number of people enrolling to use the platforms, it […]

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