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Chatbots improving Customer service
How can Chatbots Transform Customer Service
How can Chatbots Transform Customer Service 1024 724 Admin

Solution Guru @ Simplify360 – 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer service issues being resolved through direct messages on social media platforms, In-app and Live chats, […]

COVID Customer service
Customer service during the time of Corona!
Customer service during the time of Corona! 921 651 admin

Solution Guru @ Simplify360 – 4 min read Customer service during the time of the Corona pandemic has become a huge challenge in the last month. We have seen the global Customer service industry  run headlong into a once in a generation disruption. This  has put best laid business continuity plans (BCP) plans to rest. […]

Google Business messages
Google Business Messages for Exceptional Engagement
Google Business Messages for Exceptional Engagement 720 720 admin

Solution Guru @Simplify360 – 3 min read Simplify360 has recently partnered with Google My Business (GMB) to integrate an innovative new feature for customer service – Google Business Messages. This is an extension of location reviews that Google provides. Background Google has developed a conversation channel that allows customers to communicate with specific branches of […]

wchat
WeChat Stories
WeChat Stories 512 250 admin

Chinese messaging superstar WeChat is testing a new feature with a limited user group on the “Top Stories” page. Users in a test group get a separate page that shows all the articles liked by them for the last 7 days (“Wow” tap). This can also be viewed in turn by friends.While these features are […]

whatsapp ads
Status Ads on WhatsApp by 2020!
Status Ads on WhatsApp by 2020! 318 159 admin

WhatsApp finally confirms that Ads will be displayed on the status page. Recently at Facebook Marketing Summit held at the Netherlands, Facebook confirmed that WhatsApp status ads will be rolled out starting 2020. Olivier Ponteville, who attended the conference tweeted “WhatsApp will bring Stories Ads in its status product in 2020”. This news had trended […]

Customer Experience: Top 5 Free Social CRM Tools
Customer Experience: Top 5 Free Social CRM Tools 1024 440 admin

Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their customers and if you have access to conversations from multiple platforms at one place, it […]

Types of Content that Helps You Drive Engagement on Social Media
Types of Content that Helps You Drive Engagement on Social Media 700 300 admin

The world of content is bustling with increasing number of writers by the day leading to over 2 million pieces of blogs being published every day. Do you know how easy it makes for your content to get lost in the crowd? To ensure your content cuts through the noise and receives the attention it […]

What Measures Should Airline Companies be Taking After Indigo Dispute?
What Measures Should Airline Companies be Taking After Indigo Dispute? 700 300 admin

IndiGo Airlines has been on the spot for the last few days, and more incidents of mishaps have just added fuel to the already raging fire. It’s almost like IndiGo is going through a rough phase and competitors are taking much advantage of the situation. Over the last few days IndiGo has been charged with […]

Providing Better Customer Service by Asking the Right Questions
Providing Better Customer Service by Asking the Right Questions 700 300 admin

Asking the right questions is as important as providing quick customer service, to earn customer loyalty. The journey to providing great customer experience starts with a few questions, some asked by the customer and some by the brand. These questions are especially effective towards bettering the customer experience touchpoints and starting a process towards providing […]

9 Ways to Increase Your Email Open Rates
9 Ways to Increase Your Email Open Rates 700 300 admin

If you are sending out hundreds of emails daily and noticing so many of them bouncing back, it’s time to rethink your email content as well as your marketing strategy. More often than not, you Emails bounce because of what your email has in store for the reader. If you are simply providing them with […]

brand advocacy
How to Build Brand Advocates on Social Media
How to Build Brand Advocates on Social Media 700 300 admin

Having a pool of brand advocates on social media can prove to be better than having an influencer who would not just charge you a lot for their influence, but will also end up being a onetime affair. What most brands fail to identify is the benefit of acknowledging brand advocates and investing in them […]

twitter hashtag
The Do’s and Don’ts of Hashtag Marketing
The Do’s and Don’ts of Hashtag Marketing 700 300 admin

Hashtag campaigns and general usage of hashtags is often considered as the cooler and more powerful way of expressing opinions about a certain thing (images and videos as well) or experience. Over the years however, hashtags have been used and overused and in a lot of cases even gone extremely wrong. While today’s millennials live […]

Sustainable CRM
Quick Tips About Customer Experience Sustainability
Quick Tips About Customer Experience Sustainability 700 300 admin

So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whether a complaint/query raised by the customer or prospect has been provided with a solution within the […]

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