Cross Channel Social Media Publishing Platform - Collaborate, Automate and Save Time
Simplify360’s publishing allows scheduling, collaboration across teams, and publishing across channels.
Cross Channel Social Media Publishing Platform - Collaborate, Automate and Save Time
Simplify360’s publishing allows scheduling, collaboration across teams, and publishing across channels.
Social Publishing & Management Features
- Publishing Scheduler
- Message Features (as per native platform)
- Publishing for Instant Messengers
- Smart Audience
- Campaign Tagging and Organic Content Dashboards
- Integration with other platforms
- Content Templates
- Digital Asset Manager with Bulk Actions
- Audience Manager
- Schedule and auto-publish with our AI assistant to ensure that content is pushed out when the audience is most active
- Improve virality with Simply Assist our AI assistant
- Suggested replies on Twitter
- CSAT and NPS using the Twitter Engine
Schedule & Publish
- Publishing Scheduler
- Message Features (as per native platform)
- Publishing for Instant Messengers
- Smart Audience
- Campaign Tagging and Organic Content Dashboards
- Integration with other platforms
Content Related
- Content Templates
- Digital Asset Manager with Bulk Actions
- Audience Manager
Automation – Simply Assist
- Schedule and auto-publish with our AI assistant to ensure that content is pushed out when the audience is most active
- Improve virality with Simply Assist our AI assistant
- Suggested replies on Twitter
- CSAT and NPS using the Twitter Engine
Why Simplify 360?
Streamlined Ticketing system
Manage inbound messages across all channels through our AI based ticketing system, with auto-sentiment tagging and chatbot integration your agents can prioritize complex cases.
Workflow
Streamline workflow system with our in-built AI based routing for better CSAT and productivity. Set alerts on our dashboard for team or person based on sentiments and issue type.
Insights and Metrics
Monitor the number of tickets in different stages, a change in the number of tickets could indicate an issue or a positive reaction to something you’ve initiated.
Easy Onboarding
Seamlessly integrate your existing workflow onto our tool, customize the platform down to the wire to fit your needs for a successful customer service experience.
Robust SLA management
Set service levels for different work queues and auto escalate cases if your service levers are not met. Streamline your emails by creating and tracking every mail from a single platform and never miss a response. Split and merge customer service tickets with ease.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
CONTACT US
- USA: 701 E. Plano Pkwy, Ste. 408, Carrollton, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (IND)
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