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Cross Channel Social Media Publishing Platform - Collaborate, Automate and Save Time

Simplify360’s publishing allows scheduling, collaboration across teams, and publishing across channels.

Book a Demo Know Features
social media publishing tool

Cross Channel Social Media Publishing Platform - Collaborate, Automate and Save Time

Simplify360’s publishing allows scheduling, collaboration across teams, and publishing across channels.

Book a Demo Know Features
social media publishing tool

Social Publishing & Management Features

Edit Content
  • Publishing Scheduler
  • Message Features (as per native platform)
  • Publishing for Instant Messengers
  • Smart Audience
  • Campaign Tagging and Organic Content Dashboards
  • Integration with other platforms
compaign publishing
Edit Content
  • Content Templates
  • Digital Asset Manager with Bulk Actions
  • Audience Manager
Content Publishing Tool
Edit Content
  • Schedule and auto-publish with our AI assistant to ensure that content is pushed out when the audience is most active
  • Improve virality with Simply Assist our AI assistant
  • Suggested replies on Twitter
  • CSAT and NPS using the Twitter Engine
Automation assitance Tool

Schedule & Publish

  • Publishing Scheduler
  • Message Features (as per native platform)
  • Publishing for Instant Messengers
  • Smart Audience
  • Campaign Tagging and Organic Content Dashboards
  • Integration with other platforms
compaign publishing

Content Related

  • Content Templates
  • Digital Asset Manager with Bulk Actions
  • Audience Manager
Content Publishing Tool

Automation – Simply Assist

  • Schedule and auto-publish with our AI assistant to ensure that content is pushed out when the audience is most active
  • Improve virality with Simply Assist our AI assistant
  • Suggested replies on Twitter
  • CSAT and NPS using the Twitter Engine
Automation assitance Tool

Why Simplify 360?

Streamlined Ticketing system Icon

Streamlined Ticketing system

Manage inbound messages across all channels through our AI based ticketing system, with auto-sentiment tagging and chatbot integration your agents can prioritize complex cases.

Workflow icon

Workflow

Streamline workflow system with our in-built AI based routing for better CSAT and productivity. Set alerts on our dashboard for team or person based on sentiments and issue type.

Actionable Insights and analytics icon

Insights and Metrics

Monitor the number of tickets in different stages, a change in the number of tickets could indicate an issue or a positive reaction to something you’ve initiated.

Easy Onboarding Icon

Easy Onboarding

Seamlessly integrate your existing workflow onto our tool, customize the platform down to the wire to fit your needs for a successful customer service experience.

Robust SLA management icon

Robust SLA management

Set service levels for different work queues and auto escalate cases if your service levers are not met. Streamline your emails by creating and tracking every mail from a single platform and never miss a response. Split and merge customer service tickets with ease.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.

We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.

A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.

We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.

Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!

Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!

For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.

As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.

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