Cross Channel Content Publishing

Save Time, Collaborate and Automate

Simplify360’s publishing allows scheduling, collaboration across teams, and publishing across channels.

Cross Channel Content Publishing

Save Time, Collaborate and Automate

Simplify360’s publishing allows scheduling, collaboration across teams, and publishing across channels.

Social Publishing & Management Features

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  • Publishing Scheduler
  • Message Features (as per native platform)
  • Publishing for Instant Messengers
  • Smart Audience
  • Campaign Tagging and Organic Content Dashboards
  • Integration with other platforms
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  • Content Templates
  • Digital Asset Manager with Bulk Actions
  • Audience Manager
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  • Schedule and auto-publish with our AI assistant to ensure that content is pushed out when the audience is most active
  • Improve virality with Simply Assist our AI assistant
  • Suggested replies on Twitter
  • CSAT and NPS using the Twitter Engine

Schedule & Publish

  • Publishing Scheduler
  • Message Features (as per native platform)
  • Publishing for Instant Messengers
  • Smart Audience
  • Campaign Tagging and Organic Content Dashboards
  • Integration with other platforms

Content Related

  • Content Templates
  • Digital Asset Manager with Bulk Actions
  • Audience Manager

Automation – Simply Assist

  • Schedule and auto-publish with our AI assistant to ensure that content is pushed out when the audience is most active
  • Improve virality with Simply Assist our AI assistant
  • Suggested replies on Twitter
  • CSAT and NPS using the Twitter Engine

Why Simplify 360?

Streamlined Ticketing system

Manage inbound messages across all channels through our AI based ticketing system, with auto-sentiment tagging and chatbot integration your agents can prioritize complex cases.

Workflow

Streamline workflow system with our in-built AI based routing for better CSAT and productivity. Set alerts on our dashboard for team or person based on sentiments and issue type.

Insights and Metrics

Monitor the number of tickets in different stages, a change in the number of tickets could indicate an issue or a positive reaction to something you’ve initiated.

Easy Onboarding

Seamlessly integrate your existing workflow onto our tool, customize the platform down to the wire to fit your needs for a successful customer service experience.

Robust SLA management

Set service levels for different work queues and auto escalate cases if your service levers are not met. Streamline your emails by creating and tracking every mail from a single platform and never miss a response. Split and merge customer service tickets with ease.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

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