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Social Media Customer service
Manage Twitter as a part of your unified social (and omnichannel) inbox.
- Never miss a tweet with access to the Twitter Firehose
- Prioritise, create complex workflows and manage service levels from within the Unibox
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Custom CX
- Create and manage your preferred CX with options like personalized DM’s, tone of voice control with categorized templates
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Unified Insights and KPI tracking
- Setup goals, manage and track KPIs using our insights and listening dashboards
- Measure Twitter content performance
- Report across multiple keywords, handles and profiles
- Hashtag management and analysis
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Artificial Intelligence
- Use best in class AI and ML for real time content feedback, customer facing chatbots and implicit AI to reduce repetitive tasks