• Social Media Customer service

    Manage Facebook as a part of your unified social (and omnichannel) inbox.

    • Simplify cross FB messaging – posts, comments and Messenger (FB Chat)
    • Prioritise, create complex workflows and manage service levels from within the Unibox
  • Custom CX

    • Create and manage your preferred CX with our unique messaging interface
    • Work on multiple messages in parallel to improve productivity
  • Unified Insights and KPI tracking

    • Setup goals, manage and track KPIs using our insights and listening dashboards
    • Measure Facebook content performance
    • Report across multiple keywords, handles and profiles
  • Artificial Intelligence

    • Use best in class AI and ML for real time content feedback, customer facing chatbots and implicit AI to reduce repetitive tasks
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