Social Media Customer service
Manage Facebook as a part of your unified social (and omnichannel) inbox.
- Simplify cross FB messaging – posts, comments and Messenger (FB Chat)
- Prioritise, create complex workflows and manage service levels from within the Unibox
Custom CX
- Create and manage your preferred CX with our unique messaging interface
- Work on multiple messages in parallel to improve productivity
Unified Insights and KPI tracking
- Setup goals, manage and track KPIs using our insights and listening dashboards
- Measure Facebook content performance
- Report across multiple keywords, handles and profiles
Artificial Intelligence
- Use best in class AI and ML for real time content feedback, customer facing chatbots and implicit AI to reduce repetitive tasks
