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Social Media Customer service
Manage Facebook as a part of your unified social (and omnichannel) inbox.
- Simplify cross FB messaging – posts, comments and Messenger (FB Chat)
- Prioritise, create complex workflows and manage service levels from within the Unibox
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Custom CX
- Create and manage your preferred CX with our unique messaging interface
- Work on multiple messages in parallel to improve productivity
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Unified Insights and KPI tracking
- Setup goals, manage and track KPIs using our insights and listening dashboards
- Measure Facebook content performance
- Report across multiple keywords, handles and profiles
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Artificial Intelligence
- Use best in class AI and ML for real time content feedback, customer facing chatbots and implicit AI to reduce repetitive tasks