{"id":5451,"date":"2014-10-27T20:01:34","date_gmt":"2014-10-27T14:31:34","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2014\/10\/27\/social-customer-service-review-delta-airlines\/"},"modified":"2023-08-18T05:32:29","modified_gmt":"2023-08-18T05:32:29","slug":"social-customer-service-review-delta-airlines","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/","title":{"rendered":"Social Customer Service Review: Delta Airlines"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5451\" class=\"elementor elementor-5451\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34dba642 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34dba642\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4506be47\" data-id=\"4506be47\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-117ab843 elementor-widget elementor-widget-text-editor\" data-id=\"117ab843\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Delta Air Lines, Inc. is a major American airline, with its headquarters and largest hub at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. In this post we will be reviewing the customer care performance of Delta Airlines on social media.<br \/><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2014\/10\/Delta-airlines-logo.jpg\" alt=\"Delta-airlines-logo\" width=\"486\" height=\"365\" \/><br \/>Delta airlines is quite active on Social media. They have to be. Look at some of the scenarios they are dealing with. A post that has gone viral.<br \/>Here is the original post.<br \/><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2014\/10\/Delta-Airlines-viral-facebook-post.png\" alt=\"Delta-Airlines-viral-facebook-post\" width=\"526\" height=\"286\" \/><br \/>Here is what it is after the case was resolved.<\/p><div id=\"fb-root\">\u00a0<\/div><p><script>\/\/ <![CDATA[ (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = \"\/\/connect.facebook.net\/en_US\/all.js#xfbml=1\"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); \/\/ ]]><\/script><\/p><div class=\"fb-post\" data-href=\"https:\/\/www.facebook.com\/photo.php?fbid=10202883438155475&amp;set=o.125472670805257&amp;type=1\" data-width=\"466\"><div class=\"fb-xfbml-parse-ignore\"><a href=\"https:\/\/www.facebook.com\/photo.php?fbid=10202883438155475&amp;set=o.125472670805257&amp;type=1\">Post<\/a> by <a href=\"https:\/\/www.facebook.com\/ryan.gray.1044\">Ryan Gray<\/a>.<\/div><\/div><p><strong>Element 1 \u2013 Tone of Messaging<\/strong><br \/>Tone of messaging is quite natural.<br \/><strong>Element 2 \u2013 Are they sending canned responses, without understanding the context?<\/strong><br \/>There seems to be no canned response. But &#8220;Sorry to hear!&#8221; seems to be one of their most favorite.<br \/><strong>Element 3 \u2013 Turnaround Time<\/strong><br \/>Average turn around time on Facebook is more than 3 hours while that of Twitter is roughly 2 hours<br \/><strong>Element 4 \u2013 Is brand sending personalized replies?<\/strong><br \/>They do send personalized replies<br \/><strong>Element 5 \u2013 Is brand following up on the complaints?<\/strong><br \/>Delta airlines follow up complaints. Here is an instance of the same.<br \/>The first complaint and response:<\/p><blockquote class=\"twitter-tweet\" lang=\"en\"><p><a href=\"https:\/\/twitter.com\/ladeedar\">@ladeedar<\/a> Oh no! Please contact our Baggage Team at (800) 325-8224 to set up a delivery time. *CA<br \/>\u2014 Delta Assist (@DeltaAssist) <a href=\"https:\/\/twitter.com\/DeltaAssist\/status\/526353620422651905\">October 26, 2014<\/a><\/p><\/blockquote><p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script>The final and the resolution of the case:<\/p><blockquote class=\"twitter-tweet\" lang=\"en\"><p><a href=\"https:\/\/twitter.com\/ladeedar\">@ladeedar<\/a> Update: The BOS airport will reroute this bag to AMS on DL142\/26Oct. The scheduled arrival time in AMS is 0815\/27Oct. *CA<br \/>\u2014 Delta Assist (@DeltaAssist) <a href=\"https:\/\/twitter.com\/DeltaAssist\/status\/526370068146700289\">October 26, 2014<\/a><\/p><\/blockquote><p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><br \/><strong>Element 6 \u2013 Is brand answering to all the queries?<\/strong><br \/>Delta fared pretty poor in this front. They answer only less than half of the queries and complaints.<br \/><strong>Element 8 \u2013 Is brand sending duplicate replies?<\/strong><br \/>No instance of duplicate replies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delta Air Lines, Inc. is a major American airline, with its headquarters and largest hub at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. In this post we will be reviewing the customer care performance of Delta Airlines on social media. Delta airlines is quite active on Social media. They have to be. Look at some &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\"> <span class=\"screen-reader-text\">Social Customer Service Review: Delta Airlines<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":5570,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[1643,1707],"tags":[2617,2618],"class_list":["post-5451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-crm","category-social-customer-service","tag-delta-airlines","tag-social-customer-service-of-delta-airlines"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Social Customer Service Review: Delta Airlines - Simplify 360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Customer Service Review: Delta Airlines - Simplify 360\" \/>\n<meta property=\"og:description\" content=\"Delta Air Lines, Inc. is a major American airline, with its headquarters and largest hub at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. In this post we will be reviewing the customer care performance of Delta Airlines on social media. Delta airlines is quite active on Social media. They have to be. Look at some &hellip; Social Customer Service Review: Delta Airlines Read More \u00bb\" \/>\n<meta property=\"og:url\" content=\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\" \/>\n<meta property=\"og:site_name\" content=\"Simplify 360\" \/>\n<meta property=\"article:published_time\" content=\"2014-10-27T14:31:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-18T05:32:29+00:00\" \/>\n<meta name=\"author\" content=\"Simplify360\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\"},\"author\":{\"name\":\"Simplify360\",\"@id\":\"https:\/\/simplify360.com\/blog\/#\/schema\/person\/90bc4f8d55a2c63512c7e124a2007967\"},\"headline\":\"Social Customer Service Review: Delta Airlines\",\"datePublished\":\"2014-10-27T14:31:34+00:00\",\"dateModified\":\"2023-08-18T05:32:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\"},\"wordCount\":281,\"publisher\":{\"@id\":\"https:\/\/simplify360.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage\"},\"thumbnailUrl\":\"\",\"keywords\":[\"delta airlines\",\"social customer service of delta airlines\"],\"articleSection\":[\"Social CRM\",\"Social Customer Service\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\",\"url\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\",\"name\":\"Social Customer Service Review: Delta Airlines - Simplify 360\",\"isPartOf\":{\"@id\":\"https:\/\/simplify360.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage\"},\"thumbnailUrl\":\"\",\"datePublished\":\"2014-10-27T14:31:34+00:00\",\"dateModified\":\"2023-08-18T05:32:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage\",\"url\":\"\",\"contentUrl\":\"\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/simplify360.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Social Customer Service Review: Delta Airlines\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/simplify360.com\/blog\/#website\",\"url\":\"https:\/\/simplify360.com\/blog\/\",\"name\":\"Simplify360\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/simplify360.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/simplify360.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/simplify360.com\/blog\/#organization\",\"name\":\"Simplify360\",\"url\":\"https:\/\/simplify360.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/simplify360.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2023\/08\/cropped-simpify-360-logo.png\",\"contentUrl\":\"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2023\/08\/cropped-simpify-360-logo.png\",\"width\":800,\"height\":161,\"caption\":\"Simplify360\"},\"image\":{\"@id\":\"https:\/\/simplify360.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/simplify360.com\/blog\/#\/schema\/person\/90bc4f8d55a2c63512c7e124a2007967\",\"name\":\"Simplify360\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/simplify360.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ef5f2955c2f7f2e929791ca3e8cb6ae021f05e4e6d53352524aad18145c995db?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ef5f2955c2f7f2e929791ca3e8cb6ae021f05e4e6d53352524aad18145c995db?s=96&d=mm&r=g\",\"caption\":\"Simplify360\"},\"url\":\"https:\/\/simplify360.com\/blog\/author\/simplify360\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Social Customer Service Review: Delta Airlines - Simplify 360","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/","og_locale":"en_US","og_type":"article","og_title":"Social Customer Service Review: Delta Airlines - Simplify 360","og_description":"Delta Air Lines, Inc. is a major American airline, with its headquarters and largest hub at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. In this post we will be reviewing the customer care performance of Delta Airlines on social media. Delta airlines is quite active on Social media. They have to be. Look at some &hellip; Social Customer Service Review: Delta Airlines Read More \u00bb","og_url":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/","og_site_name":"Simplify 360","article_published_time":"2014-10-27T14:31:34+00:00","article_modified_time":"2023-08-18T05:32:29+00:00","author":"Simplify360","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#article","isPartOf":{"@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/"},"author":{"name":"Simplify360","@id":"https:\/\/simplify360.com\/blog\/#\/schema\/person\/90bc4f8d55a2c63512c7e124a2007967"},"headline":"Social Customer Service Review: Delta Airlines","datePublished":"2014-10-27T14:31:34+00:00","dateModified":"2023-08-18T05:32:29+00:00","mainEntityOfPage":{"@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/"},"wordCount":281,"publisher":{"@id":"https:\/\/simplify360.com\/blog\/#organization"},"image":{"@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage"},"thumbnailUrl":"","keywords":["delta airlines","social customer service of delta airlines"],"articleSection":["Social CRM","Social Customer Service"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/","url":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/","name":"Social Customer Service Review: Delta Airlines - Simplify 360","isPartOf":{"@id":"https:\/\/simplify360.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage"},"image":{"@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage"},"thumbnailUrl":"","datePublished":"2014-10-27T14:31:34+00:00","dateModified":"2023-08-18T05:32:29+00:00","breadcrumb":{"@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#primaryimage","url":"","contentUrl":""},{"@type":"BreadcrumbList","@id":"https:\/\/simplify360.com\/blog\/social-customer-service-review-delta-airlines\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/simplify360.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Social Customer Service Review: Delta Airlines"}]},{"@type":"WebSite","@id":"https:\/\/simplify360.com\/blog\/#website","url":"https:\/\/simplify360.com\/blog\/","name":"Simplify360","description":"","publisher":{"@id":"https:\/\/simplify360.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/simplify360.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/simplify360.com\/blog\/#organization","name":"Simplify360","url":"https:\/\/simplify360.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/simplify360.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2023\/08\/cropped-simpify-360-logo.png","contentUrl":"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2023\/08\/cropped-simpify-360-logo.png","width":800,"height":161,"caption":"Simplify360"},"image":{"@id":"https:\/\/simplify360.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/simplify360.com\/blog\/#\/schema\/person\/90bc4f8d55a2c63512c7e124a2007967","name":"Simplify360","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/simplify360.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ef5f2955c2f7f2e929791ca3e8cb6ae021f05e4e6d53352524aad18145c995db?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ef5f2955c2f7f2e929791ca3e8cb6ae021f05e4e6d53352524aad18145c995db?s=96&d=mm&r=g","caption":"Simplify360"},"url":"https:\/\/simplify360.com\/blog\/author\/simplify360\/"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Simplify360","author_link":"https:\/\/simplify360.com\/blog\/author\/simplify360\/"},"uagb_comment_info":0,"uagb_excerpt":"Delta Air Lines, Inc. is a major American airline, with its headquarters and largest hub at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia. In this post we will be reviewing the customer care performance of Delta Airlines on social media. Delta airlines is quite active on Social media. They have to be. Look at some&hellip;","_links":{"self":[{"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/posts\/5451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/comments?post=5451"}],"version-history":[{"count":0,"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/posts\/5451\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/simplify360.com\/blog\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/media?parent=5451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/categories?post=5451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/simplify360.com\/blog\/wp-json\/wp\/v2\/tags?post=5451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}