{"id":29510,"date":"2022-05-20T13:01:14","date_gmt":"2022-05-20T13:01:14","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2022\/05\/20\/whatsapp-healthcare-chatbot\/"},"modified":"2023-10-03T04:00:45","modified_gmt":"2023-10-03T04:00:45","slug":"whatsapp-healthcare-chatbot","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/whatsapp-healthcare-chatbot\/","title":{"rendered":"Role of WhatsApp Chatbots In Healthcare Industry – Use Cases & Benefits"},"content":{"rendered":"\t\t
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WhatsApp was first introduced in the year 2009 and it was nothing more than an instant messaging platform then. But now, WhatsApp is the most popular messaging platform and is being used by more than two billion people.<\/p>

Lately, WhatsApp has become more than just a social media platform and has grown substantially to make an impact, especially in the field of customer service.<\/p>

Businesses have now well understood the importance of better, instant customer service and they\u2019ve started to deploy WhatsApp chatbots. Because what better way could be there than serving customers on their favorite platform?<\/p>

Recently, WhatsApp chatbots are being used in the healthcare industry and have proved to benefit both the customers and the hospitals that deploy them. WhatsApp chatbots are already being used in sectors like eCommerce, digital media and other industries.<\/p>

So, if you\u2019re reading this article, it\u2019s evident that you want to know how WhatsApp chatbots can be used in the healthcare sector. And that\u2019s exactly what this article is about.<\/p>

We\u2019ve come up with the use cases of a WhatsApp healthcare chatbot and the benefits of having a healthcare chatbot in place.<\/p>

In case you want to know more about WhatsApp automation, check this article out,<\/p>

\ud83d\udc49 WhatsApp Business Automation Ultimate Guide<\/a><\/strong><\/p>

That said, let\u2019s get started!<\/p>

Use Cases of WhatsApp Chatbots in the Healthcare Industry<\/h2>

\"Use<\/p>

Before we start, here\u2019s an important statistic you ought to know,<\/p>

\u201cIn the year 2022, tax savings related to chatbots<\/a>, particularly in the healthcare sector would have risen from $2.8 million to $3.6 billion.\u201d<\/strong><\/em><\/p>

So, let\u2019s get to the first use case of a WhatsApp healthcare chatbot.<\/p>

1. Appointment Scheduling<\/h3>

The first and foremost use of a healthcare chatbot is to book appointments. As of now, patients have to get in touch with a receptionist to schedule an appointment with the doctor. And in the process, the patient has to wait on hold or their call might not be attended to, leading to frustration.<\/p>

But with a WhatsApp chatbot in place, the process is automated. Patients can schedule their appointments with the doctors they prefer without having to wait in queues or speak with an agent.<\/p>

And the best part is, that the chatbot also sends the patient reminder notifications about their scheduled appointment.<\/p>

Here\u2019s a sample of how appointment scheduling works with a healthcare chatbot,<\/p>

\"WhatsApp<\/p>

The healthcare chatbot guides the patient right from the beginning till the point where the appointment is being confirmed and scheduled. The chatbot checks for the availability of the doctor and then confirms the appointment. The overall process is simple and the patient feels like conversing with a real human.<\/p>

2. Remote Consulting – Finding the Right Doctor to Consult<\/h3>

The global pandemic has made it close to impossible for people to step out of their homes. And for people who need medical attention, WhatsApp chatbots have proved to be handy. Patients can gain access to the hospital\u2019s medical care with the help of healthcare chatbots.<\/p>

They can state their symptoms and the chatbot, based on the patient\u2019s medical history gives accurate diagnosis and suggestions as to which doctor has to be consulted.<\/p>

\"WhatsApp<\/p>

Going further, the chatbot can also connect the patient to relevant specialists\/first aid doctors for immediate healthcare attention.<\/p>

This helps patients get access to instant healthcare without having to wait for hours in long queues.<\/p>

3. Answers to Frequently Asked Questions<\/h3>

It\u2019s common for patients to have questions like,<\/p>