{"id":25835,"date":"2021-12-03T11:22:35","date_gmt":"2021-12-03T11:22:35","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2021\/12\/03\/chatbots-vs-conversational-ai-chatbots\/"},"modified":"2023-09-28T09:32:58","modified_gmt":"2023-09-28T09:32:58","slug":"chatbots-vs-conversational-ai-chatbots","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/chatbots-vs-conversational-ai-chatbots\/","title":{"rendered":"Chatbots Vs Conversational AI Chatbots – Which One Should You Go For?"},"content":{"rendered":"\t\t
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If you\u2019ve been sticking to our reads, you should have known by now – lately, it has all been about Chatbots and Conversational AI! And this too is one such read – chatbots vs conversational AI chatbots!<\/p>

The chatbot adoption rate is super high and statistics say that almost 80% of businesses<\/a> will be using some form of chatbot by 2022. While that\u2019s crystal clear, here\u2019s the next part – businesses often end up asking the question, \u201cWhich one should I go for, Chatbots or Conversational AI chatbots?\u201d<\/strong><\/p>

So, we thought why not come up with a read that clearly tells the differences between chatbots and conversational AI bots to make the decision process easy for businesses (and you)<\/em>!<\/p>

But before that, we\u2019ll take a look at what a chatbot and conversational AI chatbot is real quick!<\/p>

What Is a Chatbot?<\/h2>

A chatbot is a special software that is designed to communicate with humans on websites or mobile applications.<\/p>

Chatbots are mostly used for customer support, lead generation, appointment scheduling and more with customer service as the top application. Chatbots are known for accuracy and their ability to solve problems on point. With the help of FAQs and related articles, chatbots can give resolutions to customer queries instantly.<\/p>

However, chatbots have their limitations – they \u00e7an only serve a specific purpose and conversations are based on predefined templates, eliminating the human conversation feel. Also, chatbots are only as intelligent as they are programmed – they have no understanding or learning capabilities.<\/p>

What Is a Conversational AI Chatbot?<\/h2>

Let\u2019s just say conversational AI<\/a> chatbots are the upgraded version of chatbots. Like the name says, Conversational AI chatbots use artificial intelligence technology to deliver personalized human-like interactions.<\/p>

Conversational AI bots are used for customer support and a number of other reasons – this includes automating sales, lead generation, collecting customer feedback, routing tickets to agents more. In fact, conversational AI technology bots have the ability to learn from customer queries and they become better over a period of time!<\/p>

Simply said conversational AI chatbots can do everything a chatbot does but only in a more advanced and efficient way!<\/p>

To know more about chatbots and conversational AI chatbots, check out this read.<\/p>

\ud83d\udc49 Conversational AI Chatbots – The What, Why and Everything Else<\/a><\/strong><\/em><\/p>

Now that we\u2019ve covered the basics, let\u2019s take a look at the differences between them!<\/p>

5 Key Differences Between Chatbots and Conversational AI Chatbots<\/h2>

1. Chatbots vs Conversational AI Chatbots – How Do They Work?<\/h3>

Chatbots<\/strong><\/p>

Like we saw above, chatbots are rule-based softwares that work based on how they are programmed. They are usually given a set of predefined responses for set workflows and when a customer asks a question, the chatbot gives appropriate responses.<\/p>

Here\u2019s an example of how a chatbot works to help you understand better:<\/p>

\"How\"
How Chatbots Work<\/figcaption><\/figure>

The chatbot is programmed to do a set of actions and it only does that. If a user comes with an out-of-the-box question, that\u2019s when a chatbot fails!<\/p>

Conversational AI Chatbots<\/strong><\/p>

On the other hand, conversational AI chatbots can understand the context & sentiment of the user\u2019s query and then reply accordingly. Backed with Natural Language Processing (NLP) and Machine Learning (ML), conversational AI chatbots simulate human-like conversations and offer more appropriate responses to queries.<\/p>

The fact that conversational bots come with NLP and ML capabilities, makes it possible for AI chatbots to constantly learn from the queries they get. This helps them answer queries they haven\u2019t been trained for in the first place. Over a period of time, you don\u2019t have to monitor conversational AI chatbots because they\u2019ll be pretty familiar with all possible scenarios.<\/p>

2. Decision-Making Abilities<\/h3>

Chatbots<\/strong><\/p>

Chatbots, as you already know, are rule-based softwares that work like an instant FAQ tool. This means, chatbots do not have any decision-making abilities and work as they are instructed.<\/p>

During a crisis scenario, if the chatbot is asked questions out of its knowledge, it can auto-route tickets to a support agent. This is possible if the chatbot is programmed to do so. If not, well, it can turn awkward!<\/p>

Conversational AI Chatbots<\/strong><\/p>

But when it comes to conversational AI chatbots, it\u2019s totally the other way around! Since conversational AI bots have Machine Learning (ML) and phrase detection technology, they understand what the customer is asking, even though they are not trained to address those queries.<\/p>

Based on its previous interactions with customers, conversational AI bots make decisions as to what\u2019s best for the customer and give replies\/recommendations accordingly.<\/p>

3. Scalability & Learning Capabilities<\/h3>

Chatbots<\/strong><\/p>

Chatbots work based on keywords and if\/then statements. This doesn\u2019t mean chatbots cannot be scaled. They can be programmed to resolve similar scenarios but there is only limited room for improvement. Also, chatbots do not have any learning capabilities – it just does what you have programmed it to do! Nothing more, nothing less!<\/p>

Conversational AI Chatbots<\/strong><\/p>

Unlike chatbots, conversational AI chatbots have unlimited room for improvement. The more you train your chatbot to meet different scenarios, the better they become in solving queries and offering support.<\/p>

Conversational AI bots can also understand and learn from the continuous queries they get, making them more knowledgeable and smart.<\/p>

4. Chatbots vs Conversational AI Chatbots – Deployment Time<\/h3>

Chatbots<\/strong><\/p>

This is where chatbots get an upper hand! Since chatbots hugely depend on canned responses and workflow for options, deploying a chatbot for your website isn\u2019t going to take much time. All you have to do is, come up with the rules, a couple of canned responses and your chatbot is all set to go live!<\/p>

You can expect to create and deploy a chatbot for your website in less than a week.<\/p>

Conversational AI Chatbots<\/strong><\/p>

When it comes to conversational AI bots, getting started is quite the task! But later, you don\u2019t have to worry about how it progresses. Since AI chatbots solely depend on the training you provide them, you have to initially train them to a great extent. Come up with all possible scenarios your customers would come up with and train your AI bot using the same. Once you\u2019ve come up with enough scenarios, you can deploy the chatbot on your website.<\/p>

You can create and deploy an AI chatbot for your website anywhere between 2-3 weeks.<\/p>

Note:<\/strong> Chatbot creation and deployment also highly depend on the platform you choose to go with. Make sure you choose a chatbot\/AI chatbot platform that\u2019s easy to use & understand, has good customer support and onboarding sessions. You know where we are going with this\ud83d\ude09!<\/em><\/p>

5. Omnichannel Capabilities<\/h3>

Chatbots<\/strong><\/p>

Chatbots are text-based and work with the help of predetermined conversational flow. This means you can only use them for answering text-based questions and can deploy it on your website or static pages.<\/p>

Conversational AI Chatbots<\/strong><\/p>

But on the other hand, with conversational AI as the base, you can create and deploy web-based chatbots, voice assistants, smart speakers and more. That\u2019s how Alexa and Siri work! This is something you cannot do with text-based chatbots.<\/p>

Which One Should You Choose – Chatbot or Conversational AI Chatbot?<\/h2>

If you ask us which one of the two is best, we\u2019d go 100% all in for conversational AI Chatbots! But that doesn\u2019t mean chatbots are bad! It totally depends on what purpose you need a chatbot for in the first place!<\/p>

Chatbots do what they are programmed to do like a PRO. And conversational AI chatbots can do more than what they are programmed to do!<\/p>

If you\u2019re running a small business and you often get the same kind of queries, you can deploy a chatbot to take care of this. Also, if you\u2019re worried about lead generation, a chatbot can do that for you – come up with a couple of flow-based questions and you\u2019ll easily be able to recognize qualified leads!<\/p>

But if you\u2019re running a large business and you receive a lot of out-of-the-box questions and need a more personalized human-like approach to represent your brand, conversational AI chatbots are the way to go. AI chatbots can pretty much handle any situation that\u2019s put up to them, thanks to NLP!<\/p>

A lot of businesses have started investing in conversational AI bots because conversational AI is the future. But before you make a decision, consider your budget, your business needs and how much tech knowledge you have! At the end of the day, what matters most is the purpose of you choosing a bot being met – doesn\u2019t matter whether it\u2019s with a chatbot or a conversational AI chatbot!<\/p>

So, that\u2019s everything you need to know about chatbots vs conversational AI chatbots from our side.<\/p>

Since you\u2019re so much into this, here are a few chatbots related articles you might be interested in!<\/p>

\ud83d\udc49 10 Best AI Chatbots You Should Be Using In 2022<\/a><\/strong><\/em><\/p>

\ud83d\udc49 9 Common Chatbot Mistakes That Are Making You Lose Customers<\/a><\/strong><\/em><\/p>

\ud83d\udc49 50 Chatbot Statistics You Should Be Knowing for 2022<\/a><\/strong><\/em><\/p>

Feel free to reach out to us<\/a> in the comments section if you have any questions regarding chatbots and conversational AI chatbots.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The chatbot adoption rate is super high and statistics say that almost 80% of businesses will be using some form of chatbot by 2022. While that\u2019s crystal clear, here\u2019s the next part – businesses often end up asking the question, \u201cWhich one should I go for, Chatbots or Conversational AI chatbots?\u201d <\/p>\n

So, we thought why not come up with a read that clearly tells the differences between chatbots and conversational AI bots to make the decision process easy for businesses (and you)!<\/p>\n","protected":false},"author":15,"featured_media":25850,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[3107],"tags":[],"class_list":["post-25835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service"],"acf":[],"yoast_head":"\nChatbots Vs Conversational AI Chatbots - Which One Should You Go For?<\/title>\n<meta name=\"description\" content=\"Chatbots vs conversational AI chatbots! 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When not glued to his notebook, Akshy loves to watch movies, cook, read and explore the wilderness all by himself!","url":"https:\/\/simplify360.com\/blog\/author\/akshy\/"}]}},"uagb_featured_image_src":{"full":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots.jpg",760,600,false],"thumbnail":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots-150x150.jpg",150,150,true],"medium":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots-300x237.jpg",300,237,true],"medium_large":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots.jpg",760,600,false],"large":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots.jpg",760,600,false],"1536x1536":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots.jpg",760,600,false],"2048x2048":["https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/12\/chatbots-vs-conversational-ai-chatbots.jpg",760,600,false]},"uagb_author_info":{"display_name":"Akshy Anbu","author_link":"https:\/\/simplify360.com\/blog\/author\/akshy\/"},"uagb_comment_info":0,"uagb_excerpt":"The chatbot adoption rate is super high and statistics say that almost 80% of businesses will be using some form of chatbot by 2022. 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