{"id":2371,"date":"2017-01-31T18:19:44","date_gmt":"2017-01-31T12:49:44","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2017\/01\/31\/humans-vs-chatbots\/"},"modified":"2023-08-17T07:03:09","modified_gmt":"2023-08-17T07:03:09","slug":"humans-vs-chatbots","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/humans-vs-chatbots\/","title":{"rendered":"HUMANS vs CHATBOTS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2371\" class=\"elementor elementor-2371\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-595014f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"595014f6\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f7aa256\" data-id=\"4f7aa256\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38667a1 elementor-widget elementor-widget-text-editor\" data-id=\"38667a1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tProviding customer support using social media is now an inevitable functionality for all brands. While doing so, a lot of support provision has shifted from traditional systems to social media and the pressure on social care teams has increased immensely. This has resulted in newer innovations to ease the weight, and given birth to &#8220;ChatBots&#8221;, software enabling responding to customer queries and complaints until human intervention is required.\nThis brings us to the question, how helpful are these bots really and are they actually doing good\/better than human responses or are they good in their own unique ways. Let&#8217;s find out by looking at the infograph below, explaining the difference between human responses and bots.\n<a href=\"https:\/\/simplify360.com\/wp-content\/uploads\/2017\/01\/Humans.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2017\/01\/Humans.png\" alt=\"Humans\" width=\"500\" height=\"1250\" \/><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Providing customer support using social media is now an inevitable functionality for all brands. While doing so, a lot of support provision has shifted from traditional systems to social media and the pressure on social care teams has increased immensely. This has resulted in newer innovations to ease the weight, and given birth to &#8220;ChatBots&#8221;, &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/simplify360.com\/blog\/humans-vs-chatbots\/\"> <span class=\"screen-reader-text\">HUMANS vs CHATBOTS<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[1643,1707],"tags":[],"class_list":["post-2371","post","type-post","status-publish","format-standard","hentry","category-social-crm","category-social-customer-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HUMANS vs CHATBOTS - Simplify 360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplify360.com\/blog\/humans-vs-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HUMANS vs CHATBOTS - Simplify 360\" \/>\n<meta property=\"og:description\" content=\"Providing customer support using social media is now an inevitable functionality for all brands. 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