{"id":1467,"date":"2012-11-21T11:36:59","date_gmt":"2012-11-21T06:06:59","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2012\/11\/21\/using-social-media-for-customer-service-2\/"},"modified":"2023-08-17T04:23:49","modified_gmt":"2023-08-17T04:23:49","slug":"using-social-media-for-customer-service-2","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/using-social-media-for-customer-service-2\/","title":{"rendered":"Using Social Media for Customer Service"},"content":{"rendered":"

One of the best implementation of social media is in customer service. Simplify360 has been serving global Airlines and Telecom to solve their online customer complains. We have seen customer agents resolving more than thousands of complains every week through Simplify360. Recently, one of the largest bus ticketing service in India, redBus.in, has chosen Simplify360 to do exactly the same.
\nIn Social Media the key challenges for customer support teams are:<\/p>\n

    \n
  1. Identifying complaints as quickly as possible over the web.<\/li>\n
  2. Filtering these complaints and assigning them to the right agents.<\/li>\n
  3. Keeping a check on all the out going responses and auditing them.<\/li>\n<\/ol>\n

    This challenges needs to be addressed by customer service and contact centre departments in an enterprise. The lack of communication between these two functions can hurt the overall business. But luckily we are seeing enterprises waking up to this dilemma and implementing solutions to resolve it.
    \nThe presentation below shows how an enterprise can implement Simplify360 for their customer support function.<\/p>\n

    How Social Media can be implemented in Customer Support <\/strong> from Simplify360<\/a><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"

    One of the best implementation of social media is in customer service. Simplify360 has been serving global Airlines and Telecom to solve their online customer complains. We have seen customer agents resolving more than thousands of complains every week through Simplify360. Recently, one of the largest bus ticketing service in India, redBus.in, has chosen Simplify360 …<\/p>\n

    Using Social Media for Customer Service<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[1643,1707],"tags":[1870,1943,1944],"class_list":["post-1467","post","type-post","status-publish","format-standard","hentry","category-social-crm","category-social-customer-service","tag-customer-experience-in-social-media","tag-customer-support","tag-social-media-for-customer-service"],"acf":[],"yoast_head":"\nUsing Social Media for Customer Service - Simplify 360<\/title>\n<meta name=\"description\" content=\"One of the best implementation of social media is in customer service. 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