{"id":11091,"date":"2017-05-29T17:25:51","date_gmt":"2017-05-29T11:55:51","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2017\/05\/29\/swiggy-has-the-fastest-response-time-on-social-media\/"},"modified":"2023-08-17T06:47:00","modified_gmt":"2023-08-17T06:47:00","slug":"swiggy-has-the-fastest-response-time-on-social-media","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/swiggy-has-the-fastest-response-time-on-social-media\/","title":{"rendered":"Swiggy has the \u201cFastest Response Time\u201d on Social Media"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11091\" class=\"elementor elementor-11091\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-501552be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"501552be\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a441aa7\" data-id=\"7a441aa7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b442f9f elementor-widget elementor-widget-text-editor\" data-id=\"1b442f9f\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/simplify360.com\/wp-content\/uploads\/2017\/05\/food-tech-report.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2017\/05\/food-tech-report-768x187.jpg\" alt=\"\" width=\"764\" height=\"186\" \/><\/a>\nThe most common phrase used by most youngsters today &#8211; out of hunger &#8211; is \u201cLet\u2019s order food online\u201d. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. The competition to be ahead doesn\u2019t stop there though, and social media is proof to that. These brands are also competing to be the fastest while responding to customer complaints and queries.\nWe took a sample of public conversations for each brand, through listening over a defined period of time and derived few interesting insights from the same. Swiggy turned out to be the most popular brand among all cloud kitchen based brands, grabbing the highest share of voice. To complete the whole customer experience cycle, Swiggy also made sure to provide the fastest responses to their customers, which was a common concern among customers.\nWe observed a huge change in the social activity pattern; brands seem to have moved on from the regular Facebook and Twitter and have dominated their posting activities on Instagram. Like most people are beginning to say and if not all, the food tech brands definitely live by \u201cInstagram is the new Facebook\u201d!\nAmong the various findings, here are a few interesting ones:\n<ol>\n \t<li>Swiggy leads the social bandwagon with 35% Share of Voice.<\/li>\n \t<li>People have been talking a lot about the food tech industry over the first quarter, with a distinctive fan growth rate over the month of Feb.<\/li>\n \t<li>Brands have a great understanding of their customers, as they seemed to have synced their active hours while their customers needed them the most.<\/li>\n \t<li>And many more\u2026<\/li>\n<\/ol>\nWe have in store an entire report decoding what is happening in the food tech industry. Download the free report today to unlock these interesting findings. Follow the link below to get your copy of the report now!\n\n<a href=\"#https:\/\/simplify360.com\/customer-experience-report-foodtech-2017.php\"><strong>DOWNLOAD REPORT<\/strong><\/a>\n\n&nbsp;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The most common phrase used by most youngsters today &#8211; out of hunger &#8211; is \u201cLet\u2019s order food online\u201d. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. The competition &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/simplify360.com\/blog\/swiggy-has-the-fastest-response-time-on-social-media\/\"> <span class=\"screen-reader-text\">Swiggy has the \u201cFastest Response Time\u201d on Social Media<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":11179,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[2935],"tags":[3068,2046,3069,3070,3071,3072,3073,3074,3075,3076,2056,2223,1875,3077,3078],"class_list":["post-11091","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-box8","tag-customer-experience","tag-faasos","tag-food-tech","tag-foodpanda","tag-freshmeu","tag-holachef","tag-innerchef","tag-online-food-delivery","tag-online-food-ordering","tag-social-crm","tag-social-customer-service","tag-social-media-analytics","tag-swiggy","tag-zomato"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Swiggy has the \u201cFastest Response Time\u201d on Social Media - Simplify 360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplify360.com\/blog\/swiggy-has-the-fastest-response-time-on-social-media\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Swiggy has the \u201cFastest Response Time\u201d on Social Media - Simplify 360\" \/>\n<meta property=\"og:description\" content=\"The most common phrase used by most youngsters today &#8211; out of hunger &#8211; is \u201cLet\u2019s order food online\u201d. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. 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Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, often fighting to steal the deal by a few more sales. 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