{"id":10999,"date":"2014-10-22T10:10:18","date_gmt":"2014-10-22T04:40:18","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2014\/10\/22\/social-customer-service-review-tesco-mobile\/"},"modified":"2023-08-18T07:14:36","modified_gmt":"2023-08-18T07:14:36","slug":"social-customer-service-review-tesco-mobile","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/social-customer-service-review-tesco-mobile\/","title":{"rendered":"Social Customer Service Review: Tesco Mobile"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10999\" class=\"elementor elementor-10999\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e0fe892 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e0fe892\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79719962\" data-id=\"79719962\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-166cdd11 elementor-widget elementor-widget-text-editor\" data-id=\"166cdd11\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom, Ireland, Slovakia, Hungary and Czech Republic. It is operated by Tesco, using the O\u2082 network as its carrier except in Hungary, where the network operator is Vodafone.<br \/><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2014\/10\/Tesco-Logo.jpg\" alt=\"Tesco-Logo\" width=\"486\" height=\"365\" \/><br \/>Tesco mobile has presence in only two social media channels Facebook and Twitter.<br \/><strong>Element 1 \u2013 Tone of Messaging<\/strong><br \/>The tone of conversation is very friendly. They add a little laugh to their response.<br \/><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2014\/10\/Tesco-Mobile.png\" alt=\"Tesco\" width=\"545\" height=\"312\" \/><br \/><strong>Element 2 \u2013 Are they sending canned responses, without understanding the context?<\/strong><br \/>From the conversations and responses observed, there seems to be no instance of a canned response.<br \/><strong>Element 3 \u2013 Turnaround Time<\/strong><br \/>They have a decent turn around time of 30 minutes on Twitter. The average turn around time on Facebook is 1 hour.<br \/><strong>Element 4 \u2013 Is brand sending personalized replies?<\/strong><br \/>They send extremely personalized responses.<\/p><blockquote class=\"twitter-tweet\" lang=\"en\"><p><a href=\"https:\/\/twitter.com\/Mortimer7Jordan\">@mortimer7jordan<\/a> Hey Jordan, you can recycle your phone and use the money towards upgrading? <a href=\"http:\/\/t.co\/IhnFEJZ4tf\">http:\/\/t.co\/IhnFEJZ4tf<\/a> AD<br \/>\u2014 Tesco Mobile Care (@tescomobilecare) <a href=\"https:\/\/twitter.com\/tescomobilecare\/status\/524134473647284224\">October 20, 2014<\/a><\/p><\/blockquote><p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><br \/><strong>Element 5 \u2013 Is brand following up on the complaints?<\/strong><br \/>Yes they do follow up the complaints.<br \/><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/simplify360.com\/wp-content\/uploads\/2014\/10\/Tesco-image.png\" alt=\"Tesco\" width=\"543\" height=\"289\" \/><br \/><strong>Element 6 \u2013 Is brand answering to all the queries?<\/strong><br \/>They answer to most of the queries on social media.<br \/><strong>Element 7 \u2013 Is brand sending duplicate replies?<\/strong><br \/>No duplicate replies observed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom, Ireland, Slovakia, Hungary and Czech Republic. It is operated by Tesco, using the O\u2082 network as its carrier except in Hungary, where the network operator is Vodafone. Tesco mobile has presence in only two social media channels Facebook and Twitter. Element 1 &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/simplify360.com\/blog\/social-customer-service-review-tesco-mobile\/\"> <span class=\"screen-reader-text\">Social Customer Service Review: Tesco Mobile<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":5465,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[1643,1707],"tags":[2616,2650],"class_list":["post-10999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-social-crm","category-social-customer-service","tag-social-customer-review","tag-tesco-mobile-social-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Social Customer Service Review: Tesco Mobile - Simplify 360<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplify360.com\/blog\/social-customer-service-review-tesco-mobile\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Customer Service Review: Tesco Mobile - Simplify 360\" \/>\n<meta property=\"og:description\" content=\"Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom, Ireland, Slovakia, Hungary and Czech Republic. 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