{"id":10962,"date":"2013-07-24T13:41:39","date_gmt":"2013-07-24T08:11:39","guid":{"rendered":"https:\/\/simplify360.com\/blog\/2013\/07\/24\/simplify360-and-ridgehead-software-announce-strategic-partnership-to-revolutionize-social-media-customer-care-solutions\/"},"modified":"2023-08-17T07:30:09","modified_gmt":"2023-08-17T07:30:09","slug":"simplify360-and-ridgehead-software-announce-strategic-partnership-to-revolutionize-social-media-customer-care-solutions","status":"publish","type":"post","link":"https:\/\/simplify360.com\/blog\/simplify360-and-ridgehead-software-announce-strategic-partnership-to-revolutionize-social-media-customer-care-solutions\/","title":{"rendered":"Simplify360 and Ridgehead Software Announce Strategic Partnership to Revolutionize Social Media Customer Care Solutions"},"content":{"rendered":"<p><em>Bangalore, July 22<sup>nd<\/sup>, 2013:<\/em>, Simplify360, a market leader of Social Marketing solutions for Customer organizations today announced a strategic partnership and alliance with Ridgehead Software, an industry leader in developing and integrating customer contact solutions. The partnership is poised to take knowledge management and customer service to the next level.<br \/>\nThe partnership <em>would enable customers to move away from the <\/em>need to remember the company phone numbers, by combining Simplify 360\u2019s big data analytics and in-premise CRM Integration solution with Ridgehead Software\u2019s specialities in Knowledge Management and CRM s.<br \/>\n<a href=\"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2013\/07\/ridgehead.png\"><img decoding=\"async\" class=\"alignright\" src=\"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2013\/07\/ridgehead.png\" alt=\"simplify360\" width=\"216\" height=\"216\" \/><\/a>Traditionally, customer care organizations are single faceted in their dealings with customers, engaging with their clients in traditional channels such as: phone, email, chat and web interactions.\u00a0 Companies take great pride in sharing their customer satisfaction scores with their customers and boasting about their quality scores, handle times, first call resolution, and other semi-important metrics based on traditional channels.<br \/>\nWith the abundance of chatter on social networks there is a challenge on what customers are saying <i>to a company<\/i>, not <i>about the about the company<\/i>. Companies that ignore this dialog are running the risk of deluding themselves as. It is critical to observe both direct active interactions as well as the passive conversations that take place regarding their products, services and offerings.<br \/>\nSimplify360\u2019s Social Media solution allows companies to listen to what their clients are saying, analyze the results and proactively act on what people are saying about you. Combining strengths, Simplify360 and Ridgehead Software are taking knowledge management and customer service to the next level.\u00a0 Information managers meet information scientists!<br \/>\n<b>Bhupendra Khanal, CEO, Simplify360<\/b> on the partnership said that: \u201cThe next generation customer care organization is going to be totally customer-centric.\u00a0 Companies can no longer hide from what customers are saying about them.\u00a0 Customer Service is the new marketing arm of a company\u201d.<br \/>\n\u201cThe CRM Market is set to grow to 36 billion by 2017 according to Gartner and SAAS based solutions to contribute to 40% of this number\u201d. He added<br \/>\nSimplify360 has a presence in the United States, India, The Netherlands, Korea, Nepal and Malaysia. Besides English, the tool also provides its Sentiment Analyzer in Japanese, Spanish, Portuguese, Korean, Dutch, Bahasa Malaysia, Chinese(Cantonese &amp; Mandarin), Bahasa Indonesia and Thai<br \/>\n<b>About Simplify 360:<\/b>\u00a0 Simplify360 is a leading social business intelligence company. The company has physical presence in India and US, and have partners in APAC and Europe. The product is sold in over 100 countries directly or through partners. \u00a0Simplify360 provides integrated enterprise solutions; their latest offerings are Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. It enables businesses to perform Online Reputation Management, Customer Service, Community Management, Social Media Research &amp; Brand Auditing; Online Sales Lead Generation, and Consumer Sentiment Analysis.\u00a0Simplify360 is the fastest growing company in the industry and is invested by Amvensys Capital Group LLC, Atlanta, GA.<br \/>\nwww.simplify360.com.<br \/>\n<b>About Ridgehead, Inc. <\/b>:\u00a0 Ridgehead Software is a US based software development and integration company specializing in Knowledge (CMS) and Contact (CRM) management for organizations looking for high-touch customer engagement\u2019s via the web, desktop applications and mobile devices.<br \/>\n<a href=\"http:\/\/www.ridgehead.com\">www.ridgehead.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bangalore, July 22nd, 2013:, Simplify360, a market leader of Social Marketing solutions for Customer organizations today announced a strategic partnership and alliance with Ridgehead Software, an industry leader in developing and integrating customer contact solutions. The partnership is poised to take knowledge management and customer service to the next level. The partnership would enable customers &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/simplify360.com\/blog\/simplify360-and-ridgehead-software-announce-strategic-partnership-to-revolutionize-social-media-customer-care-solutions\/\"> <span class=\"screen-reader-text\">Simplify360 and Ridgehead Software Announce Strategic Partnership to Revolutionize Social Media Customer Care Solutions<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[1701,1643],"tags":[2243,2244,2245],"class_list":["post-10962","post","type-post","status-publish","format-standard","hentry","category-news-updates","category-social-crm","tag-ridgehead","tag-simplify360-partnership","tag-span360"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ridgehead S\/W Announce Strategic Partnership to Revolutionize-Siimplify<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplify360.com\/blog\/simplify360-and-ridgehead-software-announce-strategic-partnership-to-revolutionize-social-media-customer-care-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ridgehead S\/W Announce Strategic Partnership to Revolutionize-Siimplify\" \/>\n<meta property=\"og:description\" content=\"Bangalore, July 22nd, 2013:, Simplify360, a market leader of Social Marketing solutions for Customer organizations today announced a strategic partnership and alliance with Ridgehead Software, an industry leader in developing and integrating customer contact solutions. 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