{"version":"1.0","provider_name":"Simplify 360","provider_url":"https:\/\/simplify360.com\/blog","author_name":"Simplify360","author_url":"https:\/\/simplify360.com\/blog\/author\/simplify360\/","title":"Beginner\u2019s Guide to Customer Service Automation - Simplify 360","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"D85iTAQWKx\"><a href=\"https:\/\/simplify360.com\/blog\/beginners-guide-to-customer-service-automation\/\">Beginner\u2019s Guide to Customer Service Automation<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/simplify360.com\/blog\/beginners-guide-to-customer-service-automation\/embed\/#?secret=D85iTAQWKx\" width=\"600\" height=\"338\" title=\"&#8220;Beginner\u2019s Guide to Customer Service Automation&#8221; &#8212; Simplify 360\" data-secret=\"D85iTAQWKx\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/simplify360.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/simplify360.com\/blog\/wp-content\/uploads\/2021\/05\/5809209E-3C09-4FF9-82F4-06C13207A260.jpg","thumbnail_width":760,"thumbnail_height":600,"description":"Automating customer service does not necessarily mean heavy investment or sacrificing personalization. Customer service automation aims to reduce the amount of human effort in customer service, particularly for executing repetitive tasks, solving low complexity issues, or answering FAQs.\u00a0 Now that personalization and humanization of automated customer service is not a significant concern, the only thing &hellip;  Read More \u00bb"}