Yes, u heard it right social CRM is the thing to watch out for not only by international companies but now also by the Indian companies. Though there is nothing new in social CRM as it has been long adopted by many industries, but Indian companies are taking baby steps towards this trend. Services sector …
Why Companies Need to Raise Their Social CRM Statuses Read More »
With 2.03 Million1 requests for mobile number porting in June alone, companies like Tata Docomo are getting the hardest hit of the newly introduced mobile number portability (MNP) as per the study by Simplify360. Out of all the people expressing or who have switched to other networks, 26% of customers belong to Tata Docomo. However …
Airtel highest gainer, Tata Docomo biggest loser of MNP Read More »
The number of people present in social networking sites is ginormous. So how can businesses use social media for their benefit? Let us answer this question with the help of a case study on Tata Docomo. There are social media monitoring tools available in the market. Simplify360 is one such tool which acts as a …
How Businesses can use Social Media – A case study of Tata Docomo Read More »
