Social Media Monitoring

Social Media Marketing – Improved Version of Experiential Marketing

There was a time when marketers believed that consumers are rational decision makers who care about functional feature and benefits. Slowly they refined their thoughts and started believing consumers as rational and emotional human being who are concerned with achieving pleasurable experience; they termed this phenomenon as Experiential Marketing. Later on five different type of …

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Social Media listening – A beginner\’s Guide

For whosoever believes social media monitoring is an “interesting & simpleton exercise” indeed isn’t wrong! However, it only gets simple and interesting once you have a primer. So without any delay, let us proceed with a beginner’s guide on Social Media Monitoring. Understanding Social Media Monitoring Before we begin, it is essential to understand why …

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A New Face In Social Media

Here is a new addition in the social media family: PINTEREST. This pin board-styled social photo sharing website is becoming the latest talk in social media.  According to comScore, Pinterest’s traffic rose by 52 percent between January and February, from 11.7 million unique visitors in January to 17.8 million in February. Pinterest drove more traffic to …

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How are companies using social media for customer service?

Every avalanche is a result of small disturbance in the surface of mountain range. They are unpredictable and dangerous. In today’s online scenario, the connection between customers and brands have created similar surface which can create an avalanche on brand’s reputation. Social Media has become number one platform to vent out bad product or service …

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Are you listening? If not, then you are missing out something.

Most companies join social networking sites and then start publishing blogs, updates and other contents, without receiving any traction. This gets bit frustrating for the companies because they spend a lot of time in creating their content. This happens when companies don’t spend a lot of time listening to online conversations and understanding the trends. …

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