Twitter had released a new feature called “Fleets” back in November of 2020, as an attempt to participate in the trend of social stories amongst other social apps. Fleets was a feature for sharing momentary thoughts – to help users…
Digital Media agencies carry a huge load on their shoulders, when they take up the responsibility of carrying out digital and social media endeavors for bigger companies. This also means taking up the responsibility of success and failure related to…
A Community Manager’s job profile seems jazzy to most people. Being a Community Manager myself, I know what it takes to be one; and what extra mile one has to push to build a community for a brand. So, I am here…
Bollywood actor Shahrukh Khan and Juhi Chawla owned Kolkata Knight Riders made news even before the tournament began owing to its superstar owners and the initial presence of a certain Saurav Ganguly. The team managed to win the tournament in…
Being a Community Manager might appear a fancy job to most people where one gets paid for being online and chatting on social media, but the reality is a lot different. Here is a list of 10 things which every…
You want to know what’s being said about you on the internet. Of course you do! It’s the easiest platform, where people turn up in huge numbers, and expresses their opinions and experience of a product or a brand.…
Can you imagine a world where there is no sound; I mean how would you feel if you couldn’t hear? How would things have functioned then and how the world would have run? Well, things would have been other ways;…
Since its inception in 2006, Twitter has emerged as a treasure trove for customer service for brands. It is a cost-effective, real time tool which allows a customer to get in touch with the brand straightaway. However, even now brands…
Know what people are talking about you With ever increasing users on social media networks, everyone clearly understands the power of social media and how it can make or break any business. Customer service, handing reviews, content marketing and there…
The world is changing and the era of Big Data is emerging with full force. Every business today realizes the need and significance of higher amounts of data pertaining to their existing and potential customers. Marketing used to be one…
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
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