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Tag: social media fire

October 20, 2014 Social CRM

Where social media listening is headed in the next five years?

Social listening and monitoring industry has been growing ever since its inception. Without a doubt, social monitoring tools have reduced the gap between people and a brand name by at least a thousand fold; however there is a lot more…

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October 13, 2014 Featured, Social CRM

How social media listening can keep you out of trouble?

There is saying that ‘Unplanned moments are always better than planned ones’. Do you really think so? Brands with online presence who have just suffered a social media crisis would definitely not agree on this. Let’s say its 2:00 AM…

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