Simplify360, the leading Social Media Management Platform for Social Business Analytics and Multichannel Engagement has launched the latest version with additional user friendly features on lead management and lead analytics. Lead Management has become essential for any business. Simplify360…
Myth #1 – Social Media Listening lacks a good amount of return on investment (ROI) With ever increasing user base of social media platforms like Facebook, Twitter and others, brands always remember to talk about themselves but always forget/ignore…
It was in last September when Myntra, one of the top Indian eCommerce sites launched a social media campaign asking their customers’ reasons if they had to return products. A whopping 17-18 tweets popped up every second. Every negative tweet…
Customer Experience (CX), is something that a customer experiences in his conscious and subconscious mind after he/she interacts with an organization. It is an aggregate of the varied experiences he/she may have with his/her vendor over a period of time.…