social media and customer service

How you should respond to your customers on twitter?

Since its inception in 2006, Twitter has emerged as a treasure trove for customer service for brands. It is a cost-effective, real time tool which allows a customer to get in touch with the brand straightaway. However, even now brands fail to respond to the queries posted on their social profiles, and even when they …

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Ten Reasons – Why you should invest in social media listening

Know what people are talking about you With ever increasing users on social media networks, everyone clearly understands the power of social media and how it can make or break any business. Customer service, handing reviews, content marketing and there are lots of other things monitoring of these social media networks enables us to do, …

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Indian Brands on Twitter – How is their Social Customer Service?

Social media is dramatically altering the customer service landscape. With easy access to real-time information, a new generation of ‘always-on’ consumers has been empowered and are more demanding than ever before. This trend is on the rise as social media proliferates, both online and on mobile, across all age groups and demographics. To build trust and brand loyalty in this …

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How are companies using social media for customer service?

Every avalanche is a result of small disturbance in the surface of mountain range. They are unpredictable and dangerous. In today’s online scenario, the connection between customers and brands have created similar surface which can create an avalanche on brand’s reputation. Social Media has become number one platform to vent out bad product or service …

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