There are several options for understanding customer satisfaction, experience, and how customers feel about your brand. Customer effort surveys are one of the most insightful customer satisfaction surveys businesses use.
The customer service industry is growing increasingly competitive. Today’s customers can have a lot of influence, they also possess more knowledge and can hold companies to higher standards. Customer service is key to growing your business. That means offering consistent…
2020 was unpredictable, but one trend businesses had to embrace was integrating digital customer service platforms. And it’s a good thing that most companies switched to digital platforms, as it became the primary means of communication during the lock-down. Customer…
Solution Guru @ Simplify360 - 3 mins read Staying ahead of the curve by utilizing dynamic new technology to provide reliable and accessible customer service has proven to be beneficial, especially during these unprecedented times. With the increase in customer…
Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their…
So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whether a…
With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says, companies need to move from…
What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers…
Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger…
Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a…
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
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