Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger…
One of the best implementation of social media is in customer service. Simplify360 has been serving global Airlines and Telecom to solve their online customer complains. We have seen customer agents resolving more than thousands of complains every week through…
Social Media is undoubtedly the new age method of communication used by professional organizations and companies – big and small, to create a rapport between them and their customers. Each of these services has a singular property of its own…
As the customer’s voice starts is gaining more power, the relevance of crisis management is increasing rapidly. Today. enterprises are investing large sum of capital to track negative voices and deal with the issues in real-time. Be it on blogs…
FROM OUR CX EXPERTS
- Instagram Publishing is now Live on Simplify360!
- 8 Easy Ways to Improve Customer Satisfaction in 2021
- 5 Mistakes to Avoid while Converting Social Media Followers into Sales
- 10 Actionable Customer Service KPIs & Metrics to Measure in 2021
- 10 Tips for Customer Service in 2021
- Ultimate Guide: Social Media & Digital Customer Support for Startups
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