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Tag: contact center

January 14, 2014 Featured, Product Updates, Social CRM

Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

With rapidly changing relationships between customers and businesses, the BPO industry is having difficulties in adapting with the new ways of communicating with customers. As the manpower increases, the over-head costs increase at an exponential rate. “It’s strange to see…

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