Traditional channels like emails and calls make only 60% of the customer experience piece. Facebook and Twitter have changed the way customers interact with your brand and post queries, complaints and feedback. CX teams need to actively engage with their…
Everybody understands that the strongest pillar to keep a business growing strong is to keep its customers happy and satisfied, but how many of us understand that with this come a number of responsibilities. Maintaining loyalty, taking accountability for action,…
It takes five steps for social media listening to deliver the business objectives for an organization. In the first step, we define the target queries and listen to online conversations about the brand, in the next step we derive consumer…
Nearly, all your customers will Google about your company, will go through its history and background before pursuing any business with you. Clients are “reputation seekers” and they look forward for a reliable & trustable company in order to “feel…
It was one of those incidents which picked up on social media and ended up on mainstream media. This has opened up an altogether new face of social media crisis for all the brand owners. We think that this particular…
Social Media Monitoring Dashboards are the futuristic way of looking into your business scenarios and using it to make business decisions. But there are lot of challenges in setting up social media monitoring dashboards. This presentation will take a look…
Simplify360’s social media presentations have been topping the chart on Slideshare platform for last whole month. We are thankful to Slideshare and we will be publishing more interesting content. You can follow us on Slideshare. Recently, we have launched two…
We would really like to thank all our readers and faithful subscribers for making our PPT viral on Slideshare.net. In addition to this, we are much thankful for SLIDESHARE team for featuring our presentation on the Slideshare Homepage. Thank you…
Most often small and mid-size business dive into social media and engage in heavy time consuming activities such as tweeting and updating Facebook status. But it’s only after sometime that they begin to realize no traction and get disappointed by…
While managing the online reputation being a tough job, comparing the brand’s reputation over the other brands is a totally different errand altogether! But now Simplify360, your social media partner, makes it as simple as just a click of a…
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