AI powered Google Business Messages Management - Smart Messaging straight from Search
Millions of people search on Google and interact with Maps - connect with them in real-time!
AI powered Google Business Messages Management - Smart Messaging straight from Search
Millions of people search on Google and interact with Maps - connect with them in real-time!
Google Business Messages Features
Reach Customers at the Start of their Journey
With Google Business messages customers can reach you right from their Google search and Google maps. Build strong relationships with customers by being accessible on every touchpoint.
Deliver Contextual Resolutions
Contextual entry point information such as type of search (e.g. Organic Search vs. Maps) and location (e.g. Mountain Ave. store) is passed alongside messages allowing agents to better service users.
Establish Memorable First Time Experiences
Provide immersive brand experience by customizing google business messages with your brand logo and name. Automate personalized welcome messages to customers and provide conversation starter chips.
Create Connections with Rich Features
Make it easier for customers to make decisions by creating chips. Use carousels and rich media like photos and product videos to present customers with multiple product options. With GBM, you can deliver memorable experiences by efficiently delivering support, scheduling and even purchasing options to increase CSAT.
Automation with Seamless Fallback to Human Support
The rich new updates enables businesses to integrate options for self-service bots, with seamless bot to human agent transfer. Empower customers to get answers or complete tasks quickly and conveniently with messaging experiences that increase customer satisfaction.
Use Google Business Messages for all Objectives
From marketing to sales to support, GBM is a one stop shop. Engage customers that are actively searching for your product or brand. Use the research phase as an opportunity to meet and interact with customers.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
Why Simplify360?
We partnered with Google to deliver this service to Businesses to create connections that count.
Manage Multiple Locations on One Platform
No matter the number of locations, integrate all onto our omnichannel platform and manage them effortlessly. With an omnichannel approach you can ensure your brand image and voice is consistent across the board.
Analyse Essential Metrics Comprehensively
Gain in-depth insights on specific locations, regions and zones or across all locations. Get detailed analysis of customer sentiment across locations, to understand and deliver great customer experience.
Engage with customers on Google Business Messaging
Manage Google My Business on our platform by onboarding location managers and other important employees to increase efficiency and enable them to respond to customers with specific Queries.
Collaborative workflow management
Bring all your agents and teams onboard to have efficient workflow, customize workflow to your business needs. Assign tasks to the right people and ensure responses to customers are on-brand with approval workflow, collaboration has never been more effortless.
AI Driven Ticketing System
Track tickets at different stages and monitor the number of new tickets to ensure smooth workflow through our AI based ticketing system. A peek in the inflow of new messages could be the result of a new campaign or effort, it could also be a sign of any issues.
The Opportunity*
3.5 Billion
Google Searches/day
40,000
Google Searches/Second
62.5 Billion
Google Users/Year
62.5 %
Mobile Users
More then 3.5 billion opportunities present themselves daily when your prospects,customers,and partners use google search/maps daily
Solution Guru @Simplify360 - 3 min read
Simplify360 has recently partnered with Google My Business (GMB) to integrate an innovative new feature for customer service – Google Business Messages. This is an extension of location reviews that Google provides.
Background
Google has developed a conversation channel that allows customers to communicate with specific branches of businesses. This is a unified feature that provides businesses with the ability to communicate with customers and answer FAQs. Google Business Messages gives businesses, store and location owners the opportunity to improve their customer experience scheduling, purchasing through features that provide suggested responses and photos.
Benefits
The key benefits include:
- Meet customers where they are – When they search for location
- Creating connections that count – When they are at the location
- Optimising responses – People prefer private channels, so message them where they want
The biggest benefit of all is that this close loops location and location feedback which were previously reviews and hence did not allow dialogue.
As the means to communicate changes and evolves, customers now prefer communicating through personal messaging channels. Therefore, Google has innovated a tool that provides an asynchronous messaging channel that advances business results. “Business Messages can help route calls to chat, increase sales, and improve customer satisfaction with CSAT data and feedback. For more hands-on assistance, our team and partners can help brands develop a conversational marketing strategy”.
Simplify360 is an omni-channel digital customer service platform. New and existing customers can use Google Business Messages as part of a larger omni-channel suite. This allows brands to map customers across stores, leaving reviews and engaging with their other channels such as email, WhatsApp, other social media such as Facebook, Twitter, LinkedIn, Instagram and so on. We also allow for inbuilt AI to boost engagement. When this is coupled with existing productivity measures it helps analyse, identify and respond to end customers in the fastest possible time with best in class CSAT!
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CONTACT US
- 701 E Plano Parkway, Suite 408, Plano, TX 75074
- +1 (512) 539-0360 (USA)
- contact@simplify360.com
- INDIA: 5th & 6th floor, Trifecta Adatto, 21, ITPL Main Rd, Mahadevapura, Bengaluru, Karnataka 560048
- +91 70192 38162 (India)
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+63 906 243 5445
(Manila, Philippines)
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