Start

$49/Month $39/Month Billed annually
  • 5 Sources
  • Try for free and Upgrade to Grow
  • Unlimited (Fair use 50k / month)
  • 1000 - Chat Sessions per month

Grow

$129/Month $109/Month Billed annually
  • 10 Sources
  • 5 Intelligence
  • Unlimited (Fair use 150k / month)
  • 5000 - Chat Sessions per month

Accelerate

$249/Month $179/Month Billed annually
  • 25 Sources
  • 10 Intelligence
  • Unlimited (Fair use 300k / month)
  • 12000 - Chat Sessions per month

Start

$49/Month $039/Month Billed annually
  • 5 Sources
  • Try for free and Upgrade to Grow
  • Unlimited (Fair use 50k / month)
  • 1000 - Chat Sessions per month

Grow

$129/Month $109/Month Billed annually
  • 10 Sources
  • 5 Intelligence
  • Unlimited (Fair use 150k / month)
  • 5000 - Chat Sessions per month

Accelerate

$249/Month $179/Month Billed annually
  • 25 Sources
  • 10 Intelligence
  • Unlimited (Fair use 300k / month)
  • 12000 - Chat Sessions per month

Start

$49/Month $39/Month Billed annually
  • 5 Sources
  • Try for free and Upgrade to Grow
  • Unlimited (Fair use 50k / month)
  • 1000 - Chat Sessions per month

Grow

$129/Month $109/Month Billed annually
  • 10 Sources
  • 5 Intelligence
  • Unlimited (Fair use 150k / month)
  • 5000 - Chat Sessions per month

Accelerate

$249/Month $179/Month Billed annually
  • 25 Sources
  • 10 Intelligence
  • Unlimited (Fair use 300k / month)
  • 12000 - Chat Sessions per month

FeaturesStart
Keyword Listening
Key Word MonitoringX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportX
Source based PerformanceX
Team based PerformanceX
TAT ReportsX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionX
Advance Segmentation/FilteringX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportX
Audience Management based canned responsesX
Case Disposition Form
Form Integrated with third party SystemX
Case FormSimple
Publish / BroadCast
Publishing multiple ChannelsNA
TagetingNA
SchedulingNA
Campaign CalendarNA
Repeat PublishingNA
Bulk UploaderNA
Approval ProcessNA
Content Library
Approved ContentX
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkX
Facebook Brand AnalysisX
Facebook Competition BenchmarkX
Instagram Brand AnalysisX
Access Controls
IP Based LoginX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardX
CSAT DashboardsX
NPS DashboardsX
Customizable DashboardX
Agent PerformanceX
Team PerformaceX
Notifications
Platform Notification
Email NotificationsX
SMS NotificationsX
Analytics
Sentiment Classification
Priority DetectionX
Language DetectionX
Geo DetectionX
Topic DetectionX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeX
Ticket Management
Stacking ViewX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatX
Concern Based TicketingX
Skill Based TicketingX
Virality based TicketingX
Influencer Based TicketingX
Region based TicketingX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationX
Ticketing for Valid concernsX
Queue ManagementX
Integrations
SMSX
TelephonyX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsX
FullContact IntegrationX
Marketo IntegrationX
Shopify IntegrationX

FeaturesGrow
Keyword Listening
Key Word MonitoringX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live Chat
Remove Simplify360 branding from chat.
CustomizationX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business Chat
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product Reviews
Facebook Reviews
TripAdvisor
Zomato Reviews
Flipkart Reviews
Google Business Reviews
MouthShut
Location Based Listening
Twitter
Instagram
Google Business Reviews
SLA Management
First Response based SLA
Case Closure based SLA
Task based SLA
Business Hours
Escalation ManagementX
Reporting
Replies Report
Tagging Report
Login Report
Productivity Report
Open Case Summary Report
Brand Performance
Agent Performance
SLA ReportX
Source based PerformanceX
Team based PerformanceX
TAT ReportsX
Audience Management
Omni channel conversations view from Customer
Merge Contacts
Custom Contact fields
Customer Journey
Rule Based Audience Creation
Audience ScoringX
Audience Type (Lead, Customer, Custom)
Influencer DetectionX
Advance Segmentation/FilteringX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportX
Audience Management based canned responsesX
Case Disposition Form
Form Integrated with third party SystemX
Case FormAdvanced
Publish / BroadCast
Publishing multiple ChannelsNA
TagetingNA
SchedulingNA
Campaign CalendarNA
Repeat PublishingNA
Bulk UploaderNA
Approval ProcessNA
Content Library
Approved ContentNA
Image
Videos
GIF's
Insights
Twitter Brand Analysis
Twitter Competition BenchmarkX
Facebook Brand Analysis
Facebook Competition BenchmarkX
Instagram Brand Analysis
Access Controls
IP Based LoginX
Configurable Permissions to all Users
User Management
Social Channel Management
Stop WordsX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardX
CSAT DashboardsX
NPS DashboardsX
Customizable DashboardX
Agent PerformanceX
Team PerformaceX
Notifications
Platform Notification
Email NotificationsX
SMS NotificationsX
Analytics
Sentiment Classification
Priority DetectionX
Language DetectionX
Geo DetectionX
Topic DetectionX
Response Management Module
Unibox - Smart Inbox
Queue Management
Play modeX
Ticket Management
Stacking ViewX
Manual Ticketing
Auto Ticketing
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatX
Concern Based TicketingX
Skill Based TicketingX
Virality based TicketingX
Influencer Based TicketingX
Region based TicketingX
Case Attachment
Follow Up
Round Robin Assignment
Case PrioritisationX
Ticketing for Valid concernsX
Queue ManagementX
Integrations
SMS
TelephonyX
Bit.ly
Salesforce
Zendesk
Freshdesk
Enterprise EntergrationsX
FullContact IntegrationX
Marketo IntegrationX
Shopify IntegrationX

FeaturesProfessional
Keyword Listening
Key Word Monitoring
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live Chat
Remove Simplify360 branding from chat.
Customization
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business Chat
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product Reviews
Facebook Reviews
TripAdvisor
Zomato Reviews
Flipkart Reviews
Google Business Reviews
MouthShut
Location Based Listening
Twitter
Instagram
Google Business Reviews
SLA Management
First Response based SLA
Case Closure based SLA
Task based SLA
Business Hours
Escalation Management
Reporting
Replies Report
Tagging Report
Login Report
Productivity Report
Open Case Summary Report
Brand Performance
Agent Performance
SLA Report
Source based Performance
Team based Performance
TAT Reports
Audience Management
Omni channel conversations view from Customer
Merge Contacts
Custom Contact fields
Customer Journey
Rule Based Audience Creation
Audience Scoring
Audience Type (Lead, Customer, Custom)
Influencer Detection
Advance Segmentation/Filtering
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ Support
Audience Management based canned responses
Case Disposition Form
Form Integrated with third party System
Case FormCustom
Publish / BroadCast
Publishing multiple ChannelsNA
TagetingNA
SchedulingNA
Campaign CalendarNA
Repeat PublishingNA
Bulk UploaderNA
Approval ProcessNA
Content Library
Approved ContentNA
Image
Videos
GIF's
Insights
Twitter Brand Analysis
Twitter Competition Benchmark
Facebook Brand Analysis
Facebook Competition Benchmark
Instagram Brand Analysis
Access Controls
IP Based Login
Configurable Permissions to all Users
User Management
Social Channel Management
Stop WordsX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA Dashboard
CSAT Dashboards
NPS Dashboards
Customizable Dashboard
Agent Performance
Team Performace
Notifications
Platform Notification
Email Notifications
SMS NotificationsX
Analytics
Sentiment Classification
Priority Detection
Language Detection
Geo Detection
Topic Detection
Response Management Module
Unibox - Smart Inbox
Queue Management
Play mode
Ticket Management
Stacking View
Manual Ticketing
Auto Ticketing
Custom Ticket Id
Source Based Ticketing for Social, Email and Chat
Concern Based Ticketing
Skill Based Ticketing
Virality based Ticketing
Influencer Based Ticketing
Region based Ticketing
Case Attachment
Follow Up
Round Robin Assignment
Case Prioritisation
Ticketing for Valid concerns
Queue Management
Integrations
SMS
Telephony
Bit.ly
Salesforce
Zendesk
Freshdesk
Enterprise Entergrations
FullContact Integration
Marketo Integration
Shopify Integration

FeaturesStartGrowProfessional
Keyword Listening
Key Word MonitoringXX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationXX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementXX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportXX
Source based PerformanceXX
Team based PerformanceXX
TAT ReportsXX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringXX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionXX
Advance Segmentation/FilteringXX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportXX
Audience Management based canned responsesXX
Case Disposition Form
Form Integrated with third party SystemXX
Case FormSimpleAdvancedCustom
Publish / BroadCast
Publishing multiple ChannelsNANANA
TagetingNANANA
SchedulingNANANA
Campaign CalendarNANANA
Repeat PublishingNANANA
Bulk UploaderNANANA
Approval ProcessNANANA
Content Library
Approved ContentXNANA
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkXX
Facebook Brand AnalysisX
Facebook Competition BenchmarkXX
Instagram Brand AnalysisX
Access Controls
IP Based LoginXX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsXXX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardXX
CSAT DashboardsXX
NPS DashboardsXX
Customizable DashboardXX
Agent PerformanceXX
Team PerformaceXX
Notifications
Platform Notification
Email NotificationsXX
SMS NotificationsXXX
Analytics
Sentiment Classification
Priority DetectionXX
Language DetectionXX
Geo DetectionXX
Topic DetectionXX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeXX
Ticket Management
Stacking ViewXX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatXX
Concern Based TicketingXX
Skill Based TicketingXX
Virality based TicketingXX
Influencer Based TicketingXX
Region based TicketingXX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationXX
Ticketing for Valid concernsXX
Queue ManagementXX
Integrations
SMSX
TelephonyXX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsXX
FullContact IntegrationXX
Marketo IntegrationXX
Shopify IntegrationXX

FeaturesStartGrowProfessional
Keyword Listening
Key Word MonitoringXX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationXX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementXX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportXX
Source based PerformanceXX
Team based PerformanceXX
TAT ReportsXX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringXX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionXX
Advance Segmentation/FilteringXX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportXX
Audience Management based canned responsesXX
Case Disposition Form
Form Integrated with third party SystemXX
Case FormSimpleAdvancedCustom
Publish / BroadCast
Publishing multiple ChannelsNANANA
TagetingNANANA
SchedulingNANANA
Campaign CalendarNANANA
Repeat PublishingNANANA
Bulk UploaderNANANA
Approval ProcessNANANA
Content Library
Approved ContentXNANA
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkXX
Facebook Brand AnalysisX
Facebook Competition BenchmarkXX
Instagram Brand AnalysisX
Access Controls
IP Based LoginXX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsXXX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardXX
CSAT DashboardsXX
NPS DashboardsXX
Customizable DashboardXX
Agent PerformanceXX
Team PerformaceXX
Notifications
Platform Notification
Email NotificationsXX
SMS NotificationsXXX
Analytics
Sentiment Classification
Priority DetectionXX
Language DetectionXX
Geo DetectionXX
Topic DetectionXX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeXX
Ticket Management
Stacking ViewXX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatXX
Concern Based TicketingXX
Skill Based TicketingXX
Virality based TicketingXX
Influencer Based TicketingXX
Region based TicketingXX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationXX
Ticketing for Valid concernsXX
Queue ManagementXX
Integrations
SMSX
TelephonyXX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsXX
FullContact IntegrationXX
Marketo IntegrationXX
Shopify IntegrationXX

FeaturesStartGrowProfessional
Keyword Listening
Key Word MonitoringXX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationXX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementXX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportXX
Source based PerformanceXX
Team based PerformanceXX
TAT ReportsXX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringXX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionXX
Advance Segmentation/FilteringXX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportXX
Audience Management based canned responsesXX
Case Disposition Form
Form Integrated with third party SystemXX
Case FormSimpleAdvancedCustom
Publish / BroadCast
Publishing multiple ChannelsNANANA
TagetingNANANA
SchedulingNANANA
Campaign CalendarNANANA
Repeat PublishingNANANA
Bulk UploaderNANANA
Approval ProcessNANANA
Content Library
Approved ContentXNANA
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkXX
Facebook Brand AnalysisX
Facebook Competition BenchmarkXX
Instagram Brand AnalysisX
Access Controls
IP Based LoginXX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsXXX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardXX
CSAT DashboardsXX
NPS DashboardsXX
Customizable DashboardXX
Agent PerformanceXX
Team PerformaceXX
Notifications
Platform Notification
Email NotificationsXX
SMS NotificationsXXX
Analytics
Sentiment Classification
Priority DetectionXX
Language DetectionXX
Geo DetectionXX
Topic DetectionXX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeXX
Ticket Management
Stacking ViewXX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatXX
Concern Based TicketingXX
Skill Based TicketingXX
Virality based TicketingXX
Influencer Based TicketingXX
Region based TicketingXX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationXX
Ticketing for Valid concernsXX
Queue ManagementXX
Integrations
SMSX
TelephonyXX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsXX
FullContact IntegrationXX
Marketo IntegrationXX
Shopify IntegrationXX

FeaturesStartGrowProfessional
Keyword Listening
Key Word MonitoringXX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationXX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementXX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportXX
Source based PerformanceXX
Team based PerformanceXX
TAT ReportsXX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringXX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionXX
Advance Segmentation/FilteringXX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportXX
Audience Management based canned responsesXX
Case Disposition Form
Form Integrated with third party SystemXX
Case FormSimpleAdvancedCustom
Publish / BroadCast
Publishing multiple ChannelsNANANA
TagetingNANANA
SchedulingNANANA
Campaign CalendarNANANA
Repeat PublishingNANANA
Bulk UploaderNANANA
Approval ProcessNANANA
Content Library
Approved ContentXNANA
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkXX
Facebook Brand AnalysisX
Facebook Competition BenchmarkXX
Instagram Brand AnalysisX
Access Controls
IP Based LoginXX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsXXX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardXX
CSAT DashboardsXX
NPS DashboardsXX
Customizable DashboardXX
Agent PerformanceXX
Team PerformaceXX
Notifications
Platform Notification
Email NotificationsXX
SMS NotificationsXXX
Analytics
Sentiment Classification
Priority DetectionXX
Language DetectionXX
Geo DetectionXX
Topic DetectionXX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeXX
Ticket Management
Stacking ViewXX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatXX
Concern Based TicketingXX
Skill Based TicketingXX
Virality based TicketingXX
Influencer Based TicketingXX
Region based TicketingXX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationXX
Ticketing for Valid concernsXX
Queue ManagementXX
Integrations
SMSX
TelephonyXX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsXX
FullContact IntegrationXX
Marketo IntegrationXX
Shopify IntegrationXX

FeaturesStartGrowProfessional
Keyword Listening
Key Word MonitoringXX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationXX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementXX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportXX
Source based PerformanceXX
Team based PerformanceXX
TAT ReportsXX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringXX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionXX
Advance Segmentation/FilteringXX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportXX
Audience Management based canned responsesXX
Case Disposition Form
Form Integrated with third party SystemXX
Case FormSimpleAdvancedCustom
Publish / BroadCast
Publishing multiple ChannelsNANANA
TagetingNANANA
SchedulingNANANA
Campaign CalendarNANANA
Repeat PublishingNANANA
Bulk UploaderNANANA
Approval ProcessNANANA
Content Library
Approved ContentXNANA
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkXX
Facebook Brand AnalysisX
Facebook Competition BenchmarkXX
Instagram Brand AnalysisX
Access Controls
IP Based LoginXX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsXXX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardXX
CSAT DashboardsXX
NPS DashboardsXX
Customizable DashboardXX
Agent PerformanceXX
Team PerformaceXX
Notifications
Platform Notification
Email NotificationsXX
SMS NotificationsXXX
Analytics
Sentiment Classification
Priority DetectionXX
Language DetectionXX
Geo DetectionXX
Topic DetectionXX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeXX
Ticket Management
Stacking ViewXX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatXX
Concern Based TicketingXX
Skill Based TicketingXX
Virality based TicketingXX
Influencer Based TicketingXX
Region based TicketingXX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationXX
Ticketing for Valid concernsXX
Queue ManagementXX
Integrations
SMSX
TelephonyXX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsXX
FullContact IntegrationXX
Marketo IntegrationXX
Shopify IntegrationXX

FeaturesStartGrowProfessional
Keyword Listening
Key Word MonitoringXX
Email Features
Email Ticketing
Email Workflow
Live Chat
Web Chat
Live ChatX
Remove Simplify360 branding from chat.X
CustomizationXX
IM (Session Based)
Facebook Messanger
WeChat
Viber
Line
Google Business ChatX
Review Management
Google Play Store Reviews
Apple App Store Reviews
Amazon Product ReviewsX
Facebook ReviewsX
TripAdvisorX
Zomato ReviewsX
Flipkart ReviewsX
Google Business Reviews
MouthShutX
Location Based Listening
TwitterX
InstagramX
Google Business ReviewsX
SLA Management
First Response based SLAX
Case Closure based SLAX
Task based SLAX
Business HoursX
Escalation ManagementXX
Reporting
Replies Report
Tagging ReportX
Login ReportX
Productivity ReportX
Open Case Summary ReportX
Brand Performance
Agent Performance
SLA ReportXX
Source based PerformanceXX
Team based PerformanceXX
TAT ReportsXX
Audience Management
Omni channel conversations view from CustomerX
Merge ContactsX
Custom Contact fieldsX
Customer JourneyX
Rule Based Audience CreationX
Audience ScoringXX
Audience Type (Lead, Customer, Custom)X
Influencer DetectionXX
Advance Segmentation/FilteringXX
Self Service
Canned Responses for Social
Canned Responses for Email
Categorisation of Canned Responses
FAQ SupportXX
Audience Management based canned responsesXX
Case Disposition Form
Form Integrated with third party SystemXX
Case FormSimpleAdvancedCustom
Publish / BroadCast
Publishing multiple ChannelsNANANA
TagetingNANANA
SchedulingNANANA
Campaign CalendarNANANA
Repeat PublishingNANANA
Bulk UploaderNANANA
Approval ProcessNANANA
Content Library
Approved ContentXNANA
ImageX
VideosX
GIF'sX
Insights
Twitter Brand AnalysisX
Twitter Competition BenchmarkXX
Facebook Brand AnalysisX
Facebook Competition BenchmarkXX
Instagram Brand AnalysisX
Access Controls
IP Based LoginXX
Configurable Permissions to all UsersX
User Management
Social Channel Management
Stop WordsXXX
Dashboards
Case Management Dashboard
Ticketing Dashboards
SLA DashboardXX
CSAT DashboardsXX
NPS DashboardsXX
Customizable DashboardXX
Agent PerformanceXX
Team PerformaceXX
Notifications
Platform Notification
Email NotificationsXX
SMS NotificationsXXX
Analytics
Sentiment Classification
Priority DetectionXX
Language DetectionXX
Geo DetectionXX
Topic DetectionXX
Response Management Module
Unibox - Smart Inbox
Queue ManagementX
Play modeXX
Ticket Management
Stacking ViewXX
Manual Ticketing
Auto TicketingX
Custom Ticket Id
Source Based Ticketing for Social, Email and ChatXX
Concern Based TicketingXX
Skill Based TicketingXX
Virality based TicketingXX
Influencer Based TicketingXX
Region based TicketingXX
Case Attachment
Follow Up
Round Robin AssignmentX
Case PrioritisationXX
Ticketing for Valid concernsXX
Queue ManagementXX
Integrations
SMSX
TelephonyXX
Bit.ly
SalesforceX
ZendeskX
FreshdeskX
Enterprise EntergrationsXX
FullContact IntegrationXX
Marketo IntegrationXX
Shopify IntegrationXX