“How to identify customer pain points?” This was the most common question we received during our last survey (24 times to be precise) about customer satisfaction! To be honest, we were both surprised and amazed! It’s great seeing businesses trying…
As technology advances, the more it gets integrated into our daily lives. We can do just about everything online - from ordering groceries to consulting doctors and even buying cars. Gone are the days when customers would try a product…
There could be three reasons why you’re searching about “scaling customer support!” 1. Your business (or the firm you’re working for) is growing and you’re witnessing an increased number of tickets/case volumes. You want to know how you can scale…
It’s common to see people getting confused between reputation management and review management. Well, it happens because the difference between review and reputation management is very meager. Even when you get a complete understanding of the terms, you need to…
From “Do online review management services work?” to “how to choose an online review management software?”, things have changed dramatically! The last time we checked, review management was a part of multi-million dollar companies. But today, it has become inevitable…
As customers, we no longer turn to reviews just for large businesses and enterprises when looking to purchase. We also rely on our friends and family for their opinions and online reviews.
There are several options for understanding customer satisfaction, experience, and how customers feel about your brand. Customer effort surveys are one of the most insightful customer satisfaction surveys businesses use.
