Today, brands utilize the benefits of AI chatbots as much as possible. They are no longer limited to just providing customer support. As we’ve covered in multiple blogs, handling frustrated customers is just one way to put chatbots into use.…
At Simplify360, we take pride in offering innovative and cutting-edge solutions to our clients. For over 10 years now, we’ve been helping our clients deliver great customer experiences and gain game-changing business analytics with our diverse suite of products.
A knowledge base is the most underrated tool in digital marketing and business. Seen as plain and boring, we often associate it with old and rusty documents that our librarians took care of. Plus, in the era of search engines,…
A couple of years before, there were discussions about whether businesses should use a chatbot! But now, we’ve embraced bots to such an extent that there are blogs about chatbot marketing. In fact, that’s why you’re here - to know…
New month, new updates! As always, team Simplify360 is watching for all the major social media updates and changes. Here are 10 announcements from top social media platforms to help you refresh your brand’s marketing strategy!
It is barely an exaggeration to say that AI chatbots are the ‘in-thing’ right now! Thanks to their capability to mimic human conversation, chatbots are utilized by 80% of businesses. It is used by banks, restaurants, and (even) the government.…
WhatsApp Chatbot? Isn’t WhatsApp itself a chatting space? Why would anyone enable a chatbot on WhatsApp? If you’ve also struggled with such questions, this is just the article for you. So without any delay, let’s jump into the blog.
Did you know that almost 4 billion people are expected to use social media by 2025? Platforms like TikTok and Instagram have a significant impact on consumer behavior. This has resulted in organizations increasing the resources that they invest in…
Understanding customers is surely challenging. Their, needs, wants and expectations are ever-changing. Their purchasing pattern and behavior are influenced by numerous external factors. These factors include the quality and price of your product, the marketing strategy used for product promotion,…
Modern customers are more powerful than ever before! They have the resources, the agency, and the will to be open about their experience with your brand. Customers today believe in brands that actively apologize for their mistakes. Hence, accountability in…
