What is the most important thing you can do to improve Customer Satisfaction? The answer is as evident as it is disregarded: Improve Customer Service. Regardless of how great your product or service is or how talented your team is,…
Did you know that a satisfied customer is willing to spend at least 3 times the amount of money on your business than a “somewhat” satisfied one? To improve customer satisfaction, let’s first understand what this term means. There are…
If you’ve ever purchased a product from Zappos.com , you know the company isn’t over flashy. It’s merely an online retail store showcasing famous, branded products such as Calvin Klein bags and Adidas running shoes. On the outside, Zappos appears…
Being a customer these days means that you have multiple communication channels to choose from. You are no longer glued to a traditional automated phone system. Nowadays, there are self-service knowledge bases, instant messaging services, and AI-powered chatbots to cater…
Delivering perfect customer service has recently become a sort of obsession for businesses, and it’s justifiable since all it takes is one bad experience for a customer to swear off your business. With the increase of competition, customer service is…
Businesses are going in hard with their investments into the digital customer experience to level up from the competition and become customer experience-centric. WhatsApp Business automation offers robust capabilities that help businesses drive customer service beyond the norm and accelerate…
Automating customer service does not necessarily mean heavy investment or sacrificing personalization. Customer service automation aims to reduce the amount of human effort in customer service, particularly for executing repetitive tasks, solving low complexity issues, or answering FAQs. Now that…
No! The difference between Social Listening and Social Media Monitoring is not just semantics. The two terms are often used interchangeably, but they are two different strategies that fulfill separate requirements altogether. What is Social Listening and Social Media Monitoring?…
Today’s customers expect nothing less than perfection from businesses, especially when it comes to customer service. A report by American Express indicated 7 out of 10 consumers say they have spent more money to do business with a company that…
Fast and immediate responses in customer service is no longer an expectation, it’s the norm now. Customers understand their value to a business, so they expect businesses to ensure they have a great experience. The financially beneficial strategy that businesses…
