The significance of using a review management platform has risen now more than ever. Approximately 79% of customers trust online reviews as much as personal recommendations. Regardless of your industry, good reviews are essential! Positive reviews give you key…
Businesses revolve around customers, whether it’s a product or service to fulfill their needs or provide a solution to a problem. But companies aren’t successful just because they fulfill a need or fill a market gap, they are successful because…
We can’t blame the millennials for their desire for fast-paced and easy customer service. They’ve been raised in a fast-paced world and expect this speed everywhere. These expectations are only going to increase as the millennials become the largest customer…
The customer service industry is growing increasingly competitive. Today’s customers can have a lot of influence, they also possess more knowledge and can hold companies to higher standards. Customer service is key to growing your business. That means offering consistent…
Customer service is no longer a post-sale activity, it’s a part of the entire customer experience. To stay relevant and stand out, brands need to offer support before customers decide to make a purchase and well after they make the…
What is the most important thing you can do to improve Customer Satisfaction? The answer is as evident as it is disregarded: Improve Customer Service. Regardless of how great your product or service is or how talented your team is,…
Did you know that a satisfied customer is willing to spend at least 3 times the amount of money on your business than a “somewhat” satisfied one? To improve customer satisfaction, let’s first understand what this term means. There are…
If you’ve ever purchased a product from Zappos.com , you know the company isn’t over flashy. It’s merely an online retail store showcasing famous, branded products such as Calvin Klein bags and Adidas running shoes. On the outside, Zappos appears…
Being a customer these days means that you have multiple communication channels to choose from. You are no longer glued to a traditional automated phone system. Nowadays, there are self-service knowledge bases, instant messaging services, and AI-powered chatbots to cater…
Delivering perfect customer service has recently become a sort of obsession for businesses, and it’s justifiable since all it takes is one bad experience for a customer to swear off your business. With the increase of competition, customer service is…
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