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Servicing Customers Socially

Resources: Automobile Industry Case Study
on Real time Insights and Social Media Care

How Hyundai Manages
Social Media Reviews

Find out how forward-thinking brands like Hyundai Motors is managing social media reviews to create rich customer experiences.

Key Takeaways

from the Case Study

This Case Study Covers:

  • The social mountain that was scaled.
  • Solution approach integrated with he existing customer care and response management at each dealership.
  • Business benefits achieved after re-engineering the social care process with Simplify360.

Case Study gives a directional and practical insights to steer you in a direction that digital customer really want identifying the issues observed and how problems can be solved to fuel your future strategy.


Download the Case Study