Automate a major chunk of tickets with our AI driven Conversational Chatbots

Don’t keep customers waiting! Automate Responses and Speed up customer resolutions with AI Powered Chatbots from Simplify360.

ai chatbot

Automate a major chunk of tickets with our AI driven Conversational Chatbots

Don’t keep customers waiting! Automate Responses and Speed up customer resolutions with AI Powered Chatbots from Simplify360.

ai chatbot

AI does it all

From sentiment tagging to resolutions, our bot can be customized as per your needs. SimplyBot can identify intent from customer messages with the help of Natural language Processing and can help customers resolve queries or escalate issues to a live agent seamlessly. We constantly work towards new developments and improvements that can be made to the ChatBot’s responses to address a diverse customer base.

We power the world's most loved brands!

Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.

Features

Reduce First Response Time

With our conversational AI don’t make customers wait, reduce FRT and respond back in zero wait time.

Seamless Transfer from bot to human agent

Have seamless Bot to human agent transfers to resolve complex issues. Customize your bot to escalate issues to the right people with our role, team and issue based alerts.

Resolve Queries

Be available to customers 24/7, automate instant responses for after business hours and inform your customer when they will hear back from you. Resolve queries and simple issues by provide direction to FAQs and guides.

Personalized Messages

Our ChatBot allows you to personalise messages, and collect information from visitors to direct them to the right person or resource. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based).

conversational ai
conversational ai

ChatBot Benefits

Reduce First Response Time

With our conversational AI don’t make customers wait, reduce FRT and respond back in zero wait time.

Seamless Transfer from bot to human agent

Have seamless Bot to human agent transfers to resolve complex issues. Customize your bot to escalate issues to the right people with our role, team and issue based alerts.

Resolve Queries

Be available to customers 24/7, automate instant responses for after business hours and inform your customer when they will hear back from you. Resolve queries and simple issues by provide direction to FAQs and guides.

Personalized Messages

Our ChatBot allows you to personalise messages, and collect information from visitors to direct them to the right person or resource. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based).

Why SimplyBot?

Intelligent Automation is at the heart of our platform

We provide 24/7 support

Allow Customization based on your needs

We deliver consistently

We keep your data secure

Our Chatbots can scale based on your growing needs

conversational chatbot
conversational chatbot

Why SimplyBot?

We provide 24/7 support

Allow Customization based on your needs

We deliver consistency

We keep your data secure

Our Chatbots can scale based on your growing needs

What you get!

Simplify360’s conversational AI Features:

Multi-lingual Support Icon

Multi-lingual Support

Make it easier for your customers with 55 native languages.Communicate with them effectively in the language they prefer.

Omnichannel Approach Icon

Omnichannel Support

With unparalleled multi-channel integration, you can provide a holistic customer experience. Get a unified view of all your customer interactions in one place.

Customization Icon

Customization

You can customize everything about your customer interactions like, messages, widgets and much more.

Multi-lingual Support Icon

Multi-lingual Support

Make it easier for your customers with 55 native languages.Communicate with them effectively in the language they prefer.

Omnichannel Approach Icon

Omnichannel Support

With unparalleled multi-channel integration, you can provide a holistic customer experience. Get a unified view of all your customer interactions in one place.

Customization Icon

Customization

You can customize everything about your customer interactions like, messages, widgets and much more.

Actionable Insights Icon

Actionable Insights

Use our built-in analytics to survey and optimize chatbot conversation and enhance user experience.

Actionable Insights Icon

Actionable Insights

Use our built-in analytics to survey and optimize chatbot conversation and enhance user experience.

Contextual resolution Icon

Contextual resolution

Archive all user information and retrieve it at any point in any conversation. Storing and referencing information makes Chatbot conversations more efficient.

Contextual resolution Icon

Contextual resolution

Archive all user information and retrieve it at any point in any conversation. Storing and referencing information makes Chatbot conversations more efficient.

Why Simplify360?

AI is the heart of our platform, hence we can assure you that our Conversational AI software is always at its best and continuously developed and perfected to provide memorable user experiences.

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

    Automate responses to a huge chunk of your incoming customer interaction