Automate a major chunk of tickets with our AI driven Conversational Chatbots
Don’t keep customers waiting! Automate Responses and Speed up customer resolutions with AI Powered Chatbots from Simplify360.
Automate a major chunk of tickets with our AI driven Conversational Chatbots
Don’t keep customers waiting! Automate Responses and Speed up customer resolutions with AI Powered Chatbots from Simplify360.
AI does it all
From sentiment tagging to resolutions, our bot can be customized as per your needs. SimplyBot can identify intent from customer messages with the help of Natural language Processing and can help customers resolve queries or escalate issues to a live agent seamlessly. We constantly work towards new developments and improvements that can be made to the ChatBot’s responses to address a diverse customer base.
We power the world's most loved brands!
Today, 60 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences.
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Features
Reduce First Response Time
With our conversational AI don’t make customers wait, reduce FRT and respond back in zero wait time.
Seamless Transfer from bot to human agent
Have seamless Bot to human agent transfers to resolve complex issues. Customize your bot to escalate issues to the right people with our role, team and issue based alerts.
Resolve Queries
Be available to customers 24/7, automate instant responses for after business hours and inform your customer when they will hear back from you. Resolve queries and simple issues by provide direction to FAQs and guides.
Personalized Messages
Our ChatBot allows you to personalise messages, and collect information from visitors to direct them to the right person or resource. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based).
ChatBot Benefits
Reduce First Response Time
With our conversational AI don’t make customers wait, reduce FRT and respond back in zero wait time.
Seamless Transfer from bot to human agent
Have seamless Bot to human agent transfers to resolve complex issues. Customize your bot to escalate issues to the right people with our role, team and issue based alerts.
Resolve Queries
Be available to customers 24/7, automate instant responses for after business hours and inform your customer when they will hear back from you. Resolve queries and simple issues by provide direction to FAQs and guides.
Personalized Messages
Our ChatBot allows you to personalise messages, and collect information from visitors to direct them to the right person or resource. Resolve FAQ’s and basic queries with keyword and phrase identification (NLP Based).
Why SimplyBot?
Intelligent Automation is at the heart of our platform
We provide 24/7 support
Allow Customization based on your needs
We deliver consistently
We keep your data secure
Our Chatbots can scale based on your growing needs
Why SimplyBot?
We provide 24/7 support
Allow Customization based on your needs
We deliver consistency
We keep your data secure
Our Chatbots can scale based on your growing needs
What you get!
Simplify360’s conversational AI Features:
Multi-lingual Support
Make it easier for your customers with 55 native languages.Communicate with them effectively in the language they prefer.
Omnichannel Support
With unparalleled multi-channel integration, you can provide a holistic customer experience. Get a unified view of all your customer interactions in one place.
Customization
You can customize everything about your customer interactions like, messages, widgets and much more.
Multi-lingual Support
Make it easier for your customers with 55 native languages.Communicate with them effectively in the language they prefer.
Omnichannel Support
With unparalleled multi-channel integration, you can provide a holistic customer experience. Get a unified view of all your customer interactions in one place.
Customization
You can customize everything about your customer interactions like, messages, widgets and much more.
Actionable Insights
Use our built-in analytics to survey and optimize chatbot conversation and enhance user experience.
Actionable Insights
Use our built-in analytics to survey and optimize chatbot conversation and enhance user experience.
Contextual resolution
Archive all user information and retrieve it at any point in any conversation. Storing and referencing information makes Chatbot conversations more efficient.
Contextual resolution
Archive all user information and retrieve it at any point in any conversation. Storing and referencing information makes Chatbot conversations more efficient.
Why Simplify360?
AI is the heart of our platform, hence we can assure you that our Conversational AI software is always at its best and continuously developed and perfected to provide memorable user experiences.
Here is what our customers say about us!
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.
We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.
A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.
We have been using Simplify360 for a couple of months now and we are already seeing the difference. Our ORM team can respond to customers across different channels from one single dashboard using the omnichannel Unibox resulting in quicker resolutions. We look forward to working with Simplify360 in the future and continue to improve our customer service standards.
Customer support was always a top priority at Nykaa. Our growing consumer base demanded we find modern support solutions. That’s when we partnered with Simplify360. Now, our support is pretty much streamlined. Our agents handle 50,000+ tickets per month and we were able to integrate all our support channels, automate responses and do more. Simplify360 is definitely working out great for us!
Simplify360 has got an amazing support team. We really loved how helpful & supportive they were at all instances. About the platform, it’s user-friendly, easy to set up, comes with accurate data dashboards and most helpful in managing chats & reviews across social channels from one place. We were able to provide our client excellent ORM services, thanks to Simplify360!
For a company like us, it is crucial for us to be present on, and monitor multiple channels to engage with our customers actively. Initially, we started using Simplify360 to integrate and manage our Twitter, Facebook, Instagram and LinkedIn accounts in one place. Our support team was able to cut through the noise, monitor and respond to over 5000+ tickets seamlessly. Now, we also handle our emails and Playstore reviews with Simplify360. The difference it has made for us is excellent and their support team is simply the best.
As an insurance company, we pride ourselves in our ability to provide superior customer experiences across channels. With Simplify360’s omni-channel inbox we have been able to deliver great CX across social media, PR and app reviews - improving response times, implementing best practices and improving brand sentiment. We also get actionable insights on brand performance, customer satisfaction, agent performance, competitor benchmarking, and much more. We are excited to continue our constant endeavor of customer delight with Simplify360 as our partner.
