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One Stop Shop

AI Powered Customer Service Platform for Agency Partners - Lowest Cost to Own

Simplify360’s end-to-end social media management platform and omni-channel engagement thrives in an agency, contact centre and digital engagement environment where a single organization services multiple end clients.

omni channel engagement

One Stop Shop

AI Powered Customer Service Platform for Agency Partners - Lowest Cost to Own

Simplify360’s end-to-end social media management platform and omni-channel engagement thrives in an agency, contact centre and digital engagement environment where a single organization services multiple end clients.

omni channel engagement
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Customer Satisfaction

98% +

Used by

5000+ brand

Our workflow and centralization capabilities make the cost of ownership amongst the lowest in the industry.

Solutions

Why Simplify360 Agency?

Social Media Care Icon

Social Media Care

Offer support on channels customers use, increase customer satisfaction by providing convenient and accessible.

Omnichannel Approach Icon

Omnichannel care

Manage and respond to customers across all your touch-points from a centralized platform.

Social Media Listening Icon

Social Media Listening

Track and understand what customers are saying about your brand on social media.

Social Media Insights icon

Social Media Insights

Gain insights on customer sentiment, brand perception, VOC analysis and more.

Review Management Icon

Review Management

Manage and respond to reviews across all review platforms. Customize, automate and trigger surveys across channels.

AI & Chatbots Icon

AI & Chatbots

Enhance your customer service with SimplyBot to accelerate your customer resolutions. Tailor-made chatbots to fit your needs and brand voice.

Our Solutions

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With our omnichannel platform you can manage, respond and monitor inbound communication across all social media platforms, instant messengers, review platforms, in-app chats and much more.

Digital Customer Service
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Understand and manage customer feedback from various review platforms and sites. SimplyReviews enables you to monitor location reviews, e-commerce and app reviews from one place, with comprehensive analytics to show you the bigger picture.

review management platform
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Integrate social media as a customer service channel on our omnichannel platform. Streamline your responses and monitor brand sentiment across all social media platforms.

Social Media Customer Service
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SimplyBot can identify intent and auto-tag sentiment in customer interactions to help resolve customer issues more efficiently. Customize chatbots as per your needs, with 24/7 support you can respond to customers after business hours and let them know when they’ll hear back.

conversational chatbot

Digital Customer Care

With our omnichannel platform you can manage, respond and monitor inbound communication across all social media platforms, instant messengers, review platforms, in-app chats and much more.

Digital Customer Service

Review Management

Understand and manage customer feedback from various review platforms and sites. SimplyReviews enables you to monitor location reviews, e-commerce and app reviews from one place, with comprehensive analytics to show you the bigger picture.

review management platform

Social Media Customer Service

Integrate social media as a customer service channel on our omnichannel platform. Streamline your responses and monitor brand sentiment across all social media platforms.

Social Media Customer Service

AI and Chatbots

SimplyBot can identify intent and auto-tag sentiment in customer interactions to help resolve customer issues more efficiently. Customize chatbots as per your needs, with 24/7 support you can respond to customers after business hours and let them know when they’ll hear back.

conversational chatbot

Highlights

Agency Program Highlights

Our innovative pricing allows for lowest cost to own across multiple clients. We also have reselling programs.
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Cost to own

Lowest Cost to Own

Request a demo to see how agencies have banked on Simplify360 to transform their social media and digital engagement business. We also offer custom support to agencies including:

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.

We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.

We've met every goal that we have set out to accomplish, Simplify360 is great with presenting us with new ideas and initiatives to continue to set ourselves apart from our competition. Their omnichannel platform has helped us manage our clients ORM activities seamlessly and has given them a leg up from their competition with comprehensive Social Listening and analytics capabilities.

A great and easy-to-use support platform! We’ve been using Simplify360 for almost two years now and our team totally loves the experience. We integrated all our support channels in one place and this helped us bring down our First Response Time by approximately 90%. This is exactly the result we were looking forward to and Simplify360 helped us achieve that.

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