One Stop Shop

AI Powered Customer Service Platform for Agency Partners - Lowest Cost to Own

Simplify360’s end-to-end social media management platform and omni-channel engagement thrives in an agency, contact centre and digital engagement environment where a single organization services multiple end clients.

omni channel engagement

One Stop Shop

AI Powered Customer Service Platform for Agency Partners - Lowest Cost to Own

Simplify360’s end-to-end social media management platform and omni-channel engagement thrives in an agency, contact centre and digital engagement environment where a single organization services multiple end clients.

omni channel engagement
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Customer Satisfaction

98% +

Used by

5000+ brand

Our workflow and centralization capabilities make the cost of ownership amongst the lowest in the industry.

Solutions

Why Simplify360 Agency?

Social Media Care

Offer support on channels customers use, increase customer satisfaction by providing convenient and accessible.

Omnichannel care

Manage and respond to customers across all your touch-points from a centralized platform.

Social Media Listening

Track and understand what customers are saying about your brand on social media.

Social Media Insights

Gain insights on customer sentiment, brand perception, VOC analysis and more.

Review Management

Manage and respond to reviews across all review platforms. Customize, automate and trigger surveys across channels.

AI & Chatbots

Enhance your customer service with SimplyBot to accelerate your customer resolutions. Tailor-made chatbots to fit your needs and brand voice.

Our Solutions

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With our omnichannel platform you can manage, respond and monitor inbound communication across all social media platforms, instant messengers, review platforms, in-app chats and much more.

omni channel engagement
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Understand and manage customer feedback from various review platforms and sites. SimplyReviews enables you to monitor location reviews, e-commerce and app reviews from one place, with comprehensive analytics to show you the bigger picture.

review management platform
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Integrate social media as a customer service channel on our omnichannel platform. Streamline your responses and monitor brand sentiment across all social media platforms.

social media Tracking platform
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SimplyBot can identify intent and auto-tag sentiment in customer interactions to help resolve customer issues more efficiently. Customize chatbots as per your needs, with 24/7 support you can respond to customers after business hours and let them know when they’ll hear back.

conversational chatbot

Digital Customer Care

With our omnichannel platform you can manage, respond and monitor inbound communication across all social media platforms, instant messengers, review platforms, in-app chats and much more.

omni channel engagement

Review Management

Understand and manage customer feedback from various review platforms and sites. SimplyReviews enables you to monitor location reviews, e-commerce and app reviews from one place, with comprehensive analytics to show you the bigger picture.

review management platform

Social Media Customer Service

Integrate social media as a customer service channel on our omnichannel platform. Streamline your responses and monitor brand sentiment across all social media platforms.

social media Tracking platform

AI and Chatbots

SimplyBot can identify intent and auto-tag sentiment in customer interactions to help resolve customer issues more efficiently. Customize chatbots as per your needs, with 24/7 support you can respond to customers after business hours and let them know when they’ll hear back.

conversational chatbot

Highlights

Agency Program Highlights

Our innovative pricing allows for lowest cost to own across multiple clients. We also have reselling programs.
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Cost to own

Lowest Cost to Own

Request a demo to see how agencies have banked on Simplify360 to transform their social media and digital engagement business. We also offer custom support to agencies including:

Here is what our customers say about us!

We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.

In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.

Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.

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