Boost customer satisfaction by exceeding their expectations and delivering the best in class omnichannel customer service platform.
Automate responses with AI-powered conversational chatbots from Simplify360. Deliver omnichannel customer support 24x7 backed with Natural Language Processing (NLP) and Machine Learning (MP) - cut down customer support costs up to 30%.
Track, Manage, and Respond to reviews from across channels like Facebook, Google, App Store, Yelp and other review sites through our Omnichannel platform.
Understand and analyse your target customers. Gain comprehensive metrics and KPIs with our Social Media Listening module.
We found an able and committed partner in Simplify 360, who worked with us to develop real-time listening, integrated the multiple channels into a singular customer redressal interface and improved our first response time by integrating Whatsapp as a communication channel in our customer service.
In an ever-changing world of social media customer service, Simplify360’s omnichannel message first, scalable platform with optimization features has allowed Xiaomi to hit the ground running and has helped improve our efficiency and scale of operations.
Simplify360 not only enabled us to achieve review feedback monitoring and insights for 980 dealers, but have also allowed us to seamlessly and efficiently respond to end customers thereby improving our brand image.
Partnering with Simplify360 helped us integrate all our support channels into a single omnichannel unified inbox and enabled us to streamline our customer service processes. We recommend Simplify360 for its efficiency, flexibility, and personalized support. The software is a great enabler to our capabilities.
We manage over 50 channels for customer support, and with Simplify360, it has become effortless to manage all our channels from one place. They provided a streamlined queue management system, so the right customer issues are handled instantly by the right team. Simplify360 is also efficient in supporting our day-to-day operations like reporting and escalations.