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Servicing Customers Socially

Workflow Management

Your Ultimate Rule BookFor Organized Working

Lower your response time and meet your SLA demands through efficient case management.

Keep Your Messages In Sync

Case Association

Keep track of multiple conversations from the same customer and associate them under a single ticket within a given time frame. Avoid response overlap and get a fuller picture of your customer’s concern for better solution suggestion.

Enhance Your Escalation Workflow

Defined SLAs

Design customised SLAs to ensure your agents meet the required response time. Get email alerts on unmet SLAs and activate auto reassign feature to achieve 100% responsiveness.

Achieve Customer Delight

Customer Contact Center

An innovative way to keep your customers happy is by staying informed about them. Helping you design more personalised communication, our contact center keeps all your customer data just a click away and available to access while responding to them.

More Features:

Simplify360

Contact Management

Keeping your contct list clean and handy

Profile Comparison

Compare successes and failures to target your customers better

Social Customer Service

Manage your relationships better using a simpler UI

Customer Satisfaction

Measure your CSAT score by sending out quantitative surveys

Easy Data Access

Download actionable formats of data, such as excel

Easy Integration

Connect your traditional CRM tool with our platform for better data visualization