Keep track of multiple conversations from the same customer and associate them under a single ticket within a given time frame. Avoid response overlap and get a fuller picture of your customer’s concern for better solution suggestion.
Design customised SLAs to ensure your agents meet the required response time. Get email alerts on unmet SLAs and activate auto reassign feature to achieve 100% responsiveness.
An innovative way to keep your customers happy is by staying informed about them. Helping you design more personalised communication, our contact center keeps all your customer data just a click away and available to access while responding to them.