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Servicing Customers Socially

The Magic of Social CRM Overwhelms the Financial Sector

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shapi...

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10 Step Guide to Preparing Online Reputation Management Report

Online Reputation Management (ORM) has become an integral part of customer servicing in today’s date, however, many marketers still fail to understand how not doing it properly can negatively affect the company’s business. In fact a lot of sales (up-selling, cr...

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7 Guidelines to Provide Great Customer Service on Social Media

If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies tod...

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Why E Commerce Companies Need ORM

Like it or not, people are talking about you online. They’re talking about your brand, your products, the industry and your competitors. Do you know what they are saying? If not, why not? Can you afford not to listen? Managing your online reputation isn’t shame...

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Why Companies Need to Raise Their Social CRM Statuses

Yes, u heard it right social CRM is the thing to watch out for not only by international companies but now also by the Indian companies. Though there is nothing new in social CRM as it has been long adopted by many industries, but Indian companies are taking baby s...

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Simplify360 Upgrades Social CRM Offering with Customer Service Dashboard

BANGALORE, Feb 25, 2015: Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard, which enables customer support managers to assign tasks and keep track of response time and performance of the executives with ease. This dash...

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Social Customer Service Review – Royal Bank of Scotland

Royal Bank of Scotland is one of the retail banking subsidiaries of the Royal Bank of Scotland Group. They also operate with Natwest and Ulster Bank. In this post we will be looking at mostly the retail banking division of Royal Bank of Scotland. RBS has presence i...

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Social Media Strategy- Amazon

Amazon has social media presence on Facebook, Twitter, Pinterest, Tumblr, Instagram, Quora, YouTube, Vine, LinkedIn and Google+. Sentiment analysis Buzz analysis Buzz share language-wise Buzz by Gender Buzz country-wise Hourly buzz rate Source Distribution -buzz Co...

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Social Media Strategy- The Cheesecake Factory

Active on: Twitter, Facebook, Instagram and Pinterest Communication Strategy: Images, few videos Even though The Cheesecake Factory has official pages on Twitter, Facebook, Instagram and Pinterest, only the links to the Twitter and Facebook pages are posted on thei...

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How Social Media has disrupted BPO and Customer Service industry?

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phas...

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