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Servicing Customers Socially

The Magic of Social CRM Overwhelms the Financial Sector

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shapi...

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How Social Media has disrupted BPO and Customer Service industry?

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phas...

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How to improve your online advocacy program?

In the real world, everyday people advocate for many causes of communities in order to improve the lifestyle of people. This support can be extended either in form of words or in action and this particularly becomes a success aid for any organization. The advent of...

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How to increase customer experience using Social Media Channels

Customer Experience (CX), is something that a customer experiences in his conscious and subconscious mind after he/she interacts with an organization. It is an aggregate of the varied experiences he/she may have with his/her vendor over a period of time. If a compa...

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