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The trend in the adoption of social media is changing rapidly across industries. As a result industries are facing a serious lack of insights and information to effectively guide their business on social media. Simplify360 research groups envision to bring all those required insights in one place.
Simplify360 has partnered and worked closely with some of the customer support team from large organization to solve their social media challenges. Two of the main industries which Simplify360 has worked with are Airline industry and Telecom industry.
CUSTOMER SUPPORT VIA SOCIAL MEDIA : KEY CHALLENGES
• Tracking complaints and queries across all channels
• Responding effectively to complaints and tracking its effectiveness
• Coordination between customer support team
Listen what customers are talking about you in facebook, twitter, linkedIn and millions of blogs
Know about your audience demographics and their sentiment about your brand
Understand your customers need and preference before you make your social strategy
Engagement platform to manage your social profiles like Facebook, Twitter & LinkedIn seamlessly
Simplify360 Analytics TM helps you to know more about your audience & helps you measure your social media acitivity
Regular updates on your social profiles and answering your customers query with single login on multiple channels like Facebook, Twitter & LinkedIn
Track conversation related to your brand all over the web, engage with customers & resolve their queries
Manage your customers expectation using Simplify360 Engagement console
Keep a eye on conversation related to your brand, engage with customers and resolve their queries before it becomes issues
Know how Simplify360 can helps Small & Medium business to leverage social media for their marketing needs
Social Media is not "Me too" strategy, Learn more about social Marketing
Business need single platform to manage various marketing activity seamlessly and saves time
Simplify360 Brand Audit gives you competitive edge with actionable insights about your customer and brands
Use Simplify360 Engagement platform to resolve customer complaint in Facebook, twitter & LinkedIn
Simplify360 helps you keep an eye on not only your brands but benchmarks your brand against your competitors
Understanding the concept of social media to target the right customers without invading their privacy
