Simplify360 Resources

Simplify360 for Customer Support Center

Simplify360 has partnered and worked closely with some of the customer support team from large organization to solve their social media challenges. Two of the main industries which Simplify360 has worked with are Airline industry and Telecom industry.

CUSTOMER SUPPORT VIA SOCIAL MEDIA : KEY CHALLENGES
• Tracking complaints and queries across all channels
• Responding effectively to complaints and tracking its effectiveness
• Coordination between customer support team

Customer Support Using Social Media by Simplify360