Airline industry is the second most social industry. It is transforming the way Airlines are establishing and adopting customer relation policies. Customers are proactively engaged and empowered through social CRM. The main objective is to improve customer experience.
Travellers from around the world form communities and connect with others to share their experiences with airlines, giving these brands a huge opportunity for a word of mouth referral system.
Customer service is the most common cross-functional role in the Airline industry. One of the biggest challenges faced by Airlines today is allocating resources to social media. Connect with other team members at the same time to track and respond to customer feedback using Simplify360’s CRM platform. The platform provides a seamless team integration between multiple users; assign tasks to each other and maintain an end-to-end workflow.