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Simplify360 Innovates on Brand Analysis and Email Workflow Management

News / By

Too many brand mentions, unorganized brand data and multiple actions on various posts leaving you confused? How about we tell you, we have created a dashboard which lets you visualize all your brand posts and their performance in an organised manner!Simplify360 announces the arrival of it’s all new brand post analysis dashboard which enables you …

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SOCIAL CRM: The Bigger Picture

Customer Experience / By

Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhance your CRM practices. Take a look!

Social CRM: World Statistics and India Statistics

Social CRM, Social Customer Service / By

Customer Relationship Management has clearly become the centre of all businesses today and great customer service is slowly becoming the driving force for most successful brands in the market. The statistics of CRM and CRM products usage has changed drastically over the years. The once sceptical brands have now integrated multiple CRM interfaces to deliver …

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SIMPLIFY360 INNOVATES ON GOOGLE PLAY AND WECHAT LISTENING

Social CRM, Social Customer Service, Social Media, Social Media Marketing / By

Ever wondered how simple life would be if you could access all your social profiles from a single window? A lot of Social Listening tools provide the listening capability but not in its entirety. With Google Play and WeChat profile tracking and listening capabilities being introduced, Simplify360 now allows you to manage all your social …

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6 Strategies Behind Great Customer Service On Social Media

Social CRM, Social Customer Service / By

If your customer service has not gone social yet, your business is clearly missing out on a lot. Today’s customers are technologically advance and social media savvy. Traditional CRM has taken a backseat and people take to social media to rant about their bad experiences, which considering the number of people on social media, spreads …

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Simplify360 Upgrades Its Campaign, Workflow and Data Access Features

Social CRM, Social Customer Service / By

We are constantly upgrading our tool to suit the newer market developments and requirements. This time over, we have added a number of features to simplify the complicated marketing and workflow related processes. Three key areas that have undergone multiple changes are the campaign module, the workflow module and the data access module. The new …

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7 Ways In Which You Can Improve Customer Support With Social Media

Social CRM / By

By Stefanie Amini, Marketing Director, WalkMe  Every business owner wants to find the secret to success, the key that will boost sales and increase revenue. The answer is very simple: the key to success is combining outstanding marketing efforts with top-notch customer support. This is where social media can be extremely useful and improve the …

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