Loading ...
Servicing Customers Socially

Social Customer Service Review – eBay India

eBay India is an online market place which enables trade on a local, national and international basis. The Indian branch is located in Mumbai but its main head quarter is in San Jose, California. With ecommerce booming in India, e-commerce services has become commo...

read more

Social Customer Service Review – Myntra

One of the fastest growing domains in the retail industry, online shopping has become a trend now. Amazing shopping experience from the comfort of home is what makes it so popular among the audience. Myntra, is one of the largest e-commerce stores for fashion and l...

read more

Social Customer Service Review – Indigo Airlines

IndiGo is an Indian airline company headquartered at Gurgaon, India. It is a low cost carrier and the largest airline in India[2] with a market share of 31.6% as of April 2014. The airline offers 504 daily flights connecting to 36 destinations. Indigo has a de...

read more

Social Customer Service Review – Idea Cellular

  Idea Cellular ranks among the Top 10 network operators in India with a network traffic of over 1.5 billion minutes a day. According to Dec 2011 data, Idea leads all other telecom operators in India in the MNP (Mobile Number Portability) race, with a net gai...

read more

 Social Customer Service Review – Airtel

Airtel is an Indian multinational telecommunications services company, headquartered in New Delhi, India. It provides mobile prepaid/post paid, broadband and Digital TV services. Being a telecom company, Airtel has to field hundreds of customer queries on a daily b...

read more

Social Customer Service Review – Vodafone India

Vodafone India is the second largest mobile network operator in Indiaafter Airtel by subscriber base. It is based in Mumbai, Maharashtra. With customer base of more than 160 M in India, there is bound to be customer grivence on social media. Further, Telecom ...

read more

Simplify360 enhances Social Contact Center solution with advanced automation and prioritization.

Simplify360 today announced its new list of features with functionalities, to take the existing social customer service to the next level. Currently, social customer service is being executed in companies with high priority. Social Media has become synonymous with ...

read more

Simplify360 integrates with Salesforce.com for managing Social CRM

CRM integration helps bring sales and marketing teams closer Simplify360, a leading Social Business Intelligence company, announced their integration with Salesforce.com. This integration will allow Simplify360 customers to export social conversations to their Sale...

read more

How Social Media has disrupted BPO and Customer Service industry?

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phas...

read more

Using Social Media for Customer Service

In a Q4 2011 survey of worldwide online consumers, Oracle found that online users valued having a number of pathways to customer service support, including through social media, click-to-call services and instant messaging. Today, customers are talking about you wi...

read more