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Servicing Customers Socially

Simplify360 Simplifies the Customer Service Job

If you are under the conception that what happens in the mind of a consumer stays in their mind, you are completely mistaken. To be precise, the fact that Social Media today, is that one place, where everyone is present and they are all up for some gossip, dilution...

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Simplify360 Upgrades Social CRM Offering with Customer Service Dashboard

BANGALORE, Feb 25, 2015: Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard, which enables customer support managers to assign tasks and keep track of response time and performance of the executives with ease. This dash...

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Social Customer Service Review: P.F. Chang’s China Bistro

  Active on: Facebook, Twitter, Instagram, Pinterest, Google+ and YouTube Communication Strategy: Images P.F. Chang’s does not make daily updates on either Facebook or Twitter, but content is uploaded thrice a week. There are similar updates on both of these...

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Social Customer Service Review: Standard Chartered

Headquartered in London, Standard Chartered is a multinational banking and financial services company founded in 1969. Standard Chartered operates in over 70 countries and has more than 1700 branches worldwide, serving people around the world. They stay connected t...

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Social Customer Service Review: SpiceJet

Owned by the Sun Group of India, SpiceJet is an Indian low-cost airline and the fourth largest airline in India. Their vision is to address and ensure that flying becomes affordable for everyone. On social media, SpiceJet has around 7.03M likes on Facebook and arou...

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Social Customer Service Review – Verizon

Verizon is one of the leading American telecommunication company with customer base more than 290 million. They provide various wireless services including internet and TV. On Social Media, the brand has around 1.42 M followers on Twitter and 7.1 M fans on Facebook...

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Social Customer Service Review – HDFC Bank

Being a HDFC bank customer, writing a customer service review is pretty interesting. 🙂 Not many may know that HDFC or The Housing Development Finance Corporation Limited was amongst the first banks to receive an approval from RBI to set up a bank in the private ...

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Social Customer Service Review – AT & T

AT&T is the largest telecom provider in the United States with more than 250 M mobile customers. On Social Media, the brand has around 552 K followers on Twitter and 5.7 M fans on Facebook. On the main website of At&T, besides public social networks, they h...

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Social Customer Service Review – ICICI Bank

ICICI Bank is an Indian multinational banking and financial services company headquartered in Mumbai. With a second largest market capitalization, it has more than 3K+ branches and 11K+ ATM machines. Such large scale services definitely demands a strong custo...

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Social Customer Service Review – British Airways

‘To Fly. To Serve’. Indeed British Airways is serving by flying with over 183 destinations around the world.  It is one of the largest flag carrier airlines in the United Kingdom with a fleet size of 285, the largest in the world. The headquarters of BA is in ...

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