Loading ...
Servicing Customers Socially
Sustainable CRM

Quick Tips About Customer Experience Sustainability

So far, we have discussed about bettering customer experience from the perspective of providing faster and relevant customer service, through various channels both online and offline. In fact, customer satisfaction, for the longest time has been associated with whe...

read more

Top 5 Industries that Doesn’t Understand Customer Experience

With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says,  companies need to move from touch ...

read more

Customer Experience over Customer Delight

What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers focus on...

read more

Why do Brands Need Social Listening in 2017?

Social Media Listening in today’s date is barely limited to simply understanding the number of likes and comments you have received on your posts and how your campaign has performed. Innovation among social listening and CRM tools has enabled bigger and smaller b...

read more

SOCIAL CRM: The Bigger Picture

Here’s taking a look at all things important around Social CRM. We curated a list of multiple segments from the CRM industry to provide you a bigger picture about the need and effect of CRM. We have also provided a list of do’s and don’ts to enhan...

read more

Swiggy has the “Fastest Response Time” on Social Media

The most common phrase used by most youngsters today – out of hunger – is “Let’s order food online”. Brands like Swiggy, Zomato, Holachef, Faasos and more are on a cut-throat competition trying to deliver hot and tasty food to their customers, oft...

read more

The Magic of Social CRM Overwhelms the Financial Sector

There are plenty of reasons for financial businesses to be excited about CRM in the financial sector right now. After all, without these advancements, retaining customers on a massive scale would be quite nearly an impossible task. So how are CRM advancements shapi...

read more

How Social Media has disrupted BPO and Customer Service industry?

Till 1990, before the social media revolution started, customer service industry was completely reckoning on websites for channelling incoming telephone calls to the correct representative. But the advent of social media has brought about a great change in the phas...

read more

How to improve your online advocacy program?

In the real world, everyday people advocate for many causes of communities in order to improve the lifestyle of people. This support can be extended either in form of words or in action and this particularly becomes a success aid for any organization. The advent of...

read more

How to increase customer experience using Social Media Channels

Customer Experience (CX), is something that a customer experiences in his conscious and subconscious mind after he/she interacts with an organization. It is an aggregate of the varied experiences he/she may have with his/her vendor over a period of time. If a compa...

read more