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Servicing Customers Socially

Simplify360 Sets up Sales Office in Delhi, On-boards OneClick Technologies as a Partner

NEW DELHISeptember 7, 2017: Simplify360, leading social customer service platform, announces the opening of its new branch office in Delhi, for better market access and coverage. As an opening stunt, Simplify360 has on-boarded OneClick Technologies, a premium software solution provider for knowledge management and customer experience management, as a full-time partner. Simplify360’s operations out of the new office, in collaboration with OneClick, will drive business development and direct sales in the market.

“OneClick has partnered with Simplify360 to provide our clients the capability to serve their customers on all touchpoints. Simplify360’s social media customer interaction platform will strengthen our clients to monitor and resolve customer issues on social media and other digital channels,” says Vinod Dhoundiyal, Sales Manager at OneClick.

Simplify360’s latest initiative is in alignment with the company’s business development ventures and to localize presence for its expanding customer base. With strong use cases across industry verticals including telecom, media, fashion retail, BFSI, governance, e-commerce and many others, Simplify360 will enable businesses to transform their customer experience management with advanced social media CRM, analytics and engagement solutions.

Delhi is a dynamic market with some of the nation’s rapidly growing brands,” says Deep Sherchan, CMO, Simplify360. “The presence of Simplify360 in Delhi with premium partners like OneClick, will certainly provide better access and support to media agencies and enterprises across verticals, who want to transform their digital initiatives,” he added.

About Simplify360

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM, ORM solutions, Enterprise Integration and Social Media Command Centre.

Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360 degree view of customers through deep integration with Enterprise CRM.

About OneClick Technologies

OneClick Technologies is a premium solution provider in customer experience, knowledge management, business intelligence and language processing in the omnichannel environment with a vision to create a robust, cost effective and streamlined ecosystem for companies to manage their customers.