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Servicing Customers Socially

10 Step Guide to Preparing Online Reputation Management Report

Online Reputation Management (ORM) has become an integral part of customer servicing in today’s date, however, many marketers still fail to understand how not doing it properly can negatively affect the company’s business. In fact a lot of sales (up-selling, cr...

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Simplify360 Upgrades Its Campaign, Workflow and Data Access Features

We are constantly upgrading our tool to suit the newer market developments and requirements. This time over, we have added a number of features to simplify the complicated marketing and workflow related processes. Three key areas that have undergone multiple change...

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4 Ways to Differentiate Between Traditional and Social CRM

Engaging with customers is one of the most important aspects to maintain a good brand name. It is also one of the major issues that most companies find challenging. However, the customer relationship aspect of business is constantly evolving and the shift from “T...

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How Does Social CRM Help Boost Your SALES

Until recently the limitations of CRM were higher than the benefits derived out of it. With evolution of better technology, the processes have reached a highly automated level. Many functions which required hours of dedicated manual labor can now be performed autom...

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Analyse your “Social Customers” to enrich your CRM data

Defining The “Social” Customer: Ease of accessibility and free membership on social forums, has led to customers utilising the freedom of sharing thoughts [well, I agree “freedom” may be a term that’s debatable] and adding information every second through...

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5 Keys to Exceptional Social CRM by E Commerce Companies

Did you know that most people opt for a brand because of its name and the kind of products it sells but most people leave a brand because of bad customer service? The demand for E-commerce is on a constant rise and almost every day a new website is launched to fulf...

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Why You Need To Know Your Customers Better?

Every year companies spend crores of currency trying to advertise their products/services aimlessly, without any guaranteed result. Targeted marketing as a phenomenon has been an uproar only in the recent days, however a lot of companies are sill measuring the upsi...

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6 Steps to Choose the Best Social Media Customer Service Agents

As easy as it may sound, customer service has its own charm along with a number of hurdles to cross before getting certified as a good social customer service agent. Just like any other job, these agents also have a number of criteria’s to fulfill. If a company i...

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7 Guidelines to Provide Great Customer Service on Social Media

If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies tod...

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Simplify360 Rebranding Announcement

We are proud to announce Simplify360’s brand new outlook towards Social Customer Service. Going forward, our company’s focus is going to be deeply inclined towards providing the best social CRM and you will also get to see constant updates to our CRM features. ...

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