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Servicing Customers Socially

How Does Social CRM Help Boost Your SALES

Until recently the limitations of CRM were higher than the benefits derived out of it. With evolution of better technology, the processes have reached a highly automated level. Many functions which required hours of dedicated manual labor can now be performed autom...

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Analyse your “Social Customers” to enrich your CRM data

Defining The “Social” Customer: Ease of accessibility and free membership on social forums, has led to customers utilising the freedom of sharing thoughts [well, I agree “freedom” may be a term that’s debatable] and adding information every second through...

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5 Keys to Exceptional Social CRM by E Commerce Companies

Did you know that most people opt for a brand because of its name and the kind of products it sells but most people leave a brand because of bad customer service? The demand for E-commerce is on a constant rise and almost every day a new website is launched to fulf...

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Why You Need To Know Your Customers Better?

Every year companies spend crores of currency trying to advertise their products/services aimlessly, without any guaranteed result. Targeted marketing as a phenomenon has been an uproar only in the recent days, however a lot of companies are sill measuring the upsi...

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6 Steps to Choose the Best Social Media Customer Service Agents

As easy as it may sound, customer service has its own charm along with a number of hurdles to cross before getting certified as a good social customer service agent. Just like any other job, these agents also have a number of criteria’s to fulfill. If a company i...

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7 Guidelines to Provide Great Customer Service on Social Media

If customer service had to be described in 3 words, for sure “fast”, “appropriate” and “satisfactory” would top the list. Customer service has actually reached a state where companies can no longer keep it in the back seat, in fact as most companies tod...

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Simplify360 Rebranding Announcement

We are proud to announce Simplify360’s brand new outlook towards Social Customer Service. Going forward, our company’s focus is going to be deeply inclined towards providing the best social CRM and you will also get to see constant updates to our CRM features. ...

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How Online Apparel Stores Score High on Social Media

The importance of social media, it’s why and what have been spoken about in detail over the past few years. Although with newer innovations coming in almost every day, the demands and simultaneously the results keep changing. However, there are a few mistakes tha...

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Simplify360 Partners with Manthan to build next Gen-Digital Solution for Retail

Bangalore, 17 July 2015: Social Business Intelligence leader Simplify360 partners with Manthan, a leader in Retail Analytics to build the next-gen Digital CRM and Intelligence Solution for the Retail Industry. Following the partnership, Simplify360 has integrated w...

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Mobile Wallets and Their Social Media Scenario

Tired of remembering your 16 digit card number? Wondering what would you do if you forgot your card at home? The mobile wallets have a solution for you! Now paying money has become a lot easier, actually just a few clicks away! No more handling/transaction charges,...

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