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Servicing Customers Socially

Top 5 Industries that Doesn’t Understand Customer Experience

With the beginning of digital era, having a consistent brand voice isn’t easy. A few companies understand customer experience as cleaning up the mess efficiently or being responsive when needed. But, a Mckinsey study says,  companies need to move from touch ...

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Customer Experience over Customer Delight

What do my customers need? An astute Marketing Manager knows that customer experience(CX) is most crucial for his business. He lays importance on understanding how they can deliver better rather than what they deliver. To ameliorate CX, the savvy marketers focus on...

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5 Practical ways to Activate Facebook Green Badge

According to a Business Insider Report, the combined user base of the top four chat apps (WhatsApp, Messenger, WeChat, Viber), is larger than the combined user base of the top four social networks(Facebook, Instagram, Twitter, LinkedIn). Customers are frequently us...

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