Social CRM has taken a front seat in today’s date and keeping track of the most recent updates is important. Detailed analysis of CRM by various brands on social media has introduced multiple ways to enable brands to stay on top of the Social Customer Service game, by providing customers the right amount of data as and where they want. Here’s a list of what you can do to ace your CRM strategy.
Social Media Manager at Simplify360. Works towards developing content strategy for Simplify360 and manages social customer service teams for various clients.